Goibibo: Hotel, Flight & Train 4+

The most pathetic experience of my lifetime.

Booking ID - HTLDSAGRDJPUULTZ
Being a frequent traveller The most pathetic experience that I ever came across.
Both from Hotel and Goibibo.
Here I checked into this hotel on Sunday at 10th October and it was in a very obsolete location where cabs couldn’t go had to travel by foot to reach.
When I checked into the hotel bathroom was not clean at all with no toiletries and been given an excuse that previous customer had just vacated.
Rooms were smelly I just couldn’t bear to stay there any longer but had too because it was too late for me at night to check into another hotel.
So I stayed for one pathetic night of my life in this hotel.
I had this booking with breakfast included and guess what how would I be served breakfast?
In a black polythene bag with newspaper wrapped poori and in a polythene bag kadhi and one glass of tea.
I was shocked!!!
Never in my life I had seen this and this was enough for me to just vacate immediately with all my things.
I know nobody is gonna do anything about it neither you guys will do anything.
I just stayed there for only one terrible night.
Customer support of this app is again on a next level to give you lolipops and does nothing.
Reason for giving this feedback so late because I was travelling and just couldn’t get the sight out of my head.
Not going to recommend this app to anybody already have uninstalled it and told my friends and family about this horrendous experience.

WORST SERVICE EVER

Please read this before you consider availing their service. I had asked for a date change for my flight booking for which I had to pay an additional amount. After paying the amount, I had already received a confirmation mail from their side confirming that the amount has been paid, later I receive a call from Spice jet stating that they have not received the amount for the date change from Goibibo’s end and my booking has not been confirmed for the same. Also, the amount to be paid mentioned by spice jet was slightly more than what I had to pay to Goibibo so I called Goibibo and asked them to take care of this and the additional amount. Not only did they not give me the refund but they asked me to pay the charge + the additional amount to Spice Jet. Also note this, they have NO customer care number on their website. Absolute trash customer service. There’s no way for you to reach out to them which is obviously very convenient for them since they don’t want to address your issues. After hours of searching, I had finally found a number on a different website and when I asked the customer care agent how I should reach out to them in case I have a problem with the refund they just told me they’ll be in touch instead of assuring me in anyway or providing with a customer care number or mail. You will just get scammed if you use their service. Please be careful.

NEVER USE GOIBIBO!!

On 7th of December I travelled all the way from Kochi to Mumbai and I have already arranged accommodation on FABHOTELS SHALIMAR through Goibibo. When I reached there I was told by the hotel that all the rooms are fully booked and they have already sent cancellation requests to online bookings way back. But the irresponsible Fabhotels and Goibibo never even bothered to let me know regarding this and I had to suffer finding another hotel by myself. I contacted customer care on go ibibo and fabhotels and they ensured me that I receive full refund as soon as possible. After 2 days I never received a callback from goibibo and when I called them, they mentioned that I need to wait 24-48 hours inorder to initiate refund. I have been calling the goibibo customer care every 2 days since I will never receive a callback and they keep on mentioning the 24-48 hours callback. I have already suffered a lot due to the irresponsible and bad deeds of goibibo. I am still waiting for a reply from goibibo. I even asked to talk to the superior officials and for that too they told me he will callback in 2 hours which never happened. NEVER BOOK FROM GOIBIBO AND FABHOTELS due to the lack of proper service from the customer support. Its been 2 weeks and Iam still waiting for at least a reply from these people. My humble suggestion to all people out there to not book from GOIBIBO

Developer Response ,

Hi, we regret any inconvenience caused. However, we would love to strictly look into the matter and resolve it for you. Please share your travel booking experience with us and let our team take care of this. You can reach out to us at https://go.ibi.bo/tvOE73FnJFb Thanks