Hitachi India Customer Care 4+

I have a hitachi 1 ton AC(2022 purchase) which broke down within 1.5 years of its life. No cooling. Technician came and said no gas and it might be a coil issue. Question: how come coil issue comes within such a short period. I wrote several emails to customer service but no luck to receive a proper justification. This type of product should be called back by company. I further drilled down and indeed found there was a leak in coil. Now why customer has to face this repair cost over head. No clarification received. The product broke down again. Last time service team wanted uninstall , reinstall, repair and carrying cost to their service centre from customer. After this is escalated I got the service done and had to pay 4650 repair cost for a product worth less than 40K and age less than 2 years . I was fan of hitachi and was buying their product from 2015. So far bought 5 ACs. Now I have doubt on the quality after coil leaked and this repair cost imposed on customer for a manufacturing quality issue.

I have been an ardent supporter of Hitachi air conditioners for over two decades. I have bought 7 ACs from this company in last five years. But lately their products are not quite upto the mark. Cooling is not good. ACs require huge maintainence. Service has been the worst I have seen from any company. Recently during lockdown I couldn’t get my AC serviced. Despite repeated requests and emails the company has not paid any heed to get my free service done. I am getting my Hospital extended And getting a new flat done. Will require 12 to 13 ACs. I know for sure, none of these will be from this degenerate company Hitachi. Request all not to buy their ACs, as you are going to regret it, like I am doing. Urge every one to buy Indian brands like Voltas or brands like O’general.

I have been facing an issue with one of their Split AC for over a year. There is a leakage which the Hitachi Service Vendor is not able to fix. Every time you raise a request from the app the vendor cancels the request from the back end saying customer not available. Even though the service engineer comes and looks at the problem. Just because they are not able to fix the problem they cancel request to show that they are productive.
I am regretting my purchase and will never buy a Hitachi product again. Also will tell all my family and friends never to buy a Hitachi.