The concept is great, a marketplace only for automobile spare part. My car was 2014 model, so it was very difficult to find spares. But when i looked it up everything from Bolts and screws to Bumpers and Dashboard was available for my car. I was skeptical about ordering at first because of all the negative reviews about products not delivering, refund issues, 3rd quality product etc. But i didn’t have any option so i proceeded to buy. I ordered 1 Front bumper, 1 Rear Bumper, 1 Fog lamp, 1 Tail lamp and rear reflector all together for ₹10k. The delivery and handling charge was ₹10k. This massive handling charge is only the issue. Anyway i didn’t have much expectations about the spare parts i ordered because of all the negative reviews. But surprisingly all the spare parts came eventhough they took 5-10 days more for delivery than what they showed me initially. And i was shocked at the quality of the product. It was same as the original part. They have the picture for all the sparepart given. All you need to do is order the proper product and choose origin as OEM.

I have been purchasing parts on boodmo from its starting days. Service was really good, spares arrived on time, quality was good, return process has been taken care until about a year and half ago. Now orders are revised without concrete timeframe, stock numbers are inflated to make you order, return process goof ups, higher delivery fees and on top of it a ridiculous platform fee, wrong aftermarket parts being sent even if we select no for part replacements, all the nonsense is happening. All this started because once they have acquired enough users, they wanted to mint money and increase their app valuation after the last funding round. So they try to convert us as business consumers and make us buy more but the algo is so wrong that even a single car owner is contacted for conversion. Ok fine that gone bad with algo, then they increased delivery charges, still fine with customer. And they started charging for part number viewing etc. still fine to some extent. Now the ridiculous platform fee, no good explanation on why they charge it every transaction, some times parts cost is trumped by delivery and platform fee. Now whoever is planning the application feature monetisation from their team is seriously doing wrong. It has been close to six months since I made my last order, may be I won’t make it again. Long live Boodmo!!!

They didn’t even have a customer care representative to talk while calling on toll free number. Pathetic service. Ordered a product on this pathetic site, delivered the product to some other person in some other district!! . When tried to contact them , realised that you can’t directly get a customer care representative and make a complaint. All you can do is email them about this issue and wait for 3 days for their reply. Reply came that it is their delivery partner s issue and they have dispatched the product and itbis my responsibility to track find the whereabouts about the product. It has been months and they are still asking for my patience and they are everything they can to find the product. At least that the email says. I asked for refund multiple times, and always the same reply. We order spare parts of car when it is needed to be replaced. After months of ordering they can’t even find about the whereabouts ( it’s showing that it is delivered to someone from other district- while tracking ). Please avoid this site . There is no guarantee you will get this product. Even if somehow got lucky and got the product imagine the difficulty you need go through for getting a service. It far better to go to any local shop and purchase the product from there.

Suppliers are not bothered to update the stock details after ordering the delivery dates keep on changing for no reason. If they don’t have stocks they should not list the product in the app..The only way to reach support is through feedback section and most of the time they will be in hurry to close the tickets without resolving the reported issue.For the order which I have placed waited for several days but they used to keep on changing the delivery dates until last minute before I cancel my order there are no updates on shipping, so finally decided to cancel the order after which to my surprise they have updated the shipping details and also stated that I have returned the product which is junk update… I haven’t got my refund yet… Not sure this is a genuine platform to buy accessories.. do they think that we are ordering toys to play not right we are ordering for our immediate necessities, not sure why such apps are not validated by Apple after so many worst reviews.