Heritage TUCH

Name: Heritage TUCH
Rating: 2.4 (96 reviews)
Author: HERITAGE FOODS LIMITED

Food & Drink

Free · Designed for iPad

96 Ratings
Ages

4+
Years
Category

Food & Drink
Developer

HERITAGE FOODS LIMITED
Language

EN
English
Size

88.3
MB

Heritage TUCH - Your Favorite Heritage Foods now on App We ensure timely delivery of milk by 6 am and milk products by 10 am right to your doorstep every morning. Our services are currently available in Hyderabad. Here’s how we make every morning Hassle Free: Order Today and We Deliver by Tomorrow Morning! Place an order by 4 pm and we’ll deliver the Milk by 6 am and Milk Products by 10 am tomorrow. No Minimum Order When we say no minimum order, we mean it. If all you need is one packet of milk/ curd or 2 packs of ice-cream, we’ll deliver. Subscription No need to place the same order every day. Our ‘Subscription’ option gives you the ability to set a delivery schedule for items that you use regularly and get them delivered to your doorstep. Whether it’s just one packet of milk daily or on alternate days, or over the weekend - customize it the way you like! Easy Payments We provide all payment options - debit card, credit card, net-banking as well as UPI. We are Your Favourite Brand - Now Available on App Now subscribe Heritage Foods Products at your convenience and get delivered daily from our Parlour to your doorstep Products available: • Milk • Curd • Paneer • Ghee & Butter • Sweets • Ice-cream & Frozen Desserts • Milkshake, Flavoured Milk, Buttermilk & Lassi At Your Service 24x7 Need help? Provide feedback on the app and we will try our best to resolve it immediately. Our customer service team will get back to you as soon as possible! Install the Heritage TUCH app today and have milk & milk products at your convenience!

Ratings & Reviews

2.4

out of 5

96 Ratings

Service delivery issue
07/06/2021

KD8418
Milk delivery is not consistent - the delivery boy keeps missing deliveries after ever 2 days an it is so difficult to report or complain each time - as you can only message or leave a response for customer care to call back - and if you miss their call they will not try calling you again - and sometimes they don’t call you at all when a ticket is raised - they do not have a phone number to be call and inform them. It’s according to their time we have to response. If you cannot improve your service then it will be difficult to place future orders.
Service delivery issue
07/06/2021

KD8418

Milk delivery is not consistent - the delivery boy keeps missing deliveries after ever 2 days an it is so difficult to report or complain each time - as you can only message or leave a response for customer care to call back - and if you miss their call they will not try calling you again - and sometimes they don’t call you at all when a ticket is raised - they do not have a phone number to be call and inform them. It’s according to their time we have to response. If you cannot improve your service then it will be difficult to place future orders.
Not Refunding my money
22/04/2022

N.Nishanth27
Heritage was unable to deliver the product and Heritage has cancelled my order. Now they have moved the cancelled money to Heritage touch wallet which I will not be able to use as they will not deliver. I’m calling since 10 days to the Heritage customer care to refund the amount to source bank account which they tell will be done but which is not the case in reality.I have also checked with Heritage customer care whether I can directly purchase anything directly in store, for which they have confirmed not possible. I would request the customers to beware of such fraud apps and I felt betrayed by Heritage, my not return to this app or Heritage store in my life.
Not Refunding my money
22/04/2022

N.Nishanth27

Heritage was unable to deliver the product and Heritage has cancelled my order. Now they have moved the cancelled money to Heritage touch wallet which I will not be able to use as they will not deliver. I’m calling since 10 days to the Heritage customer care to refund the amount to source bank account which they tell will be done but which is not the case in reality.I have also checked with Heritage customer care whether I can directly purchase anything directly in store, for which they have confirmed not possible. I would request the customers to beware of such fraud apps and I felt betrayed by Heritage, my not return to this app or Heritage store in my life.
WORST SERVICE EVER..NOT RECOMMENDED
18/08/2022

chitti26
Deliver agents are very irresponsible on their duties. They don’t make any attempt to deliver their duties. I haven’t received any milk packet delivery but marked it as delivered by delivery agent. This repeats on frequently basis but still the superiors won’t take any action on time. It’s became a habit of delivery agents and management. Kindly don’t use heritage service app for any dairy products to be delivered on daily basis other you people will end up with disappoint at the end of the day. It’s wast of our money and time. I DONT RECOMMEND ANY ONE TO USE HERITAGE TUCH APP FOR REGULAR DELIVERIES OF DAIRY PRODUCTS. BE CAREFUL BEFORE USE THE KIND OF APPS.
WORST SERVICE EVER..NOT RECOMMENDED
18/08/2022

chitti26

Deliver agents are very irresponsible on their duties. They don’t make any attempt to deliver their duties. I haven’t received any milk packet delivery but marked it as delivered by delivery agent. This repeats on frequently basis but still the superiors won’t take any action on time. It’s became a habit of delivery agents and management. Kindly don’t use heritage service app for any dairy products to be delivered on daily basis other you people will end up with disappoint at the end of the day. It’s wast of our money and time. I DONT RECOMMEND ANY ONE TO USE HERITAGE TUCH APP FOR REGULAR DELIVERIES OF DAIRY PRODUCTS. BE CAREFUL BEFORE USE THE KIND OF APPS.
Worst app and dirty maintenance
07/08/2022

sudha priya
I’m using this app since two months…every time I need to check with the Delivery person for milk . Wasting of time . The milk will be delivered even the door was locked. And most worse thing is Delivery person will drop milk at 9 am instead of dropping 7am. From past 6 days no milk when I’m calling to delivery person no response and phone switch off. Raised complaint many times no response from customer care. Kindly refund my money ASAP.
Worst app and dirty maintenance
07/08/2022

sudha priya

I’m using this app since two months…every time I need to check with the Delivery person for milk . Wasting of time . The milk will be delivered even the door was locked. And most worse thing is Delivery person will drop milk at 9 am instead of dropping 7am. From past 6 days no milk when I’m calling to delivery person no response and phone switch off. Raised complaint many times no response from customer care. Kindly refund my money ASAP.

Bug fix.

Version 2.5

21/08/2022

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