iPhone Screenshots


Now, renew health insurance, bike insurance & car insurance policy on ILTakeCare app.
ICICI Lombard’s ILTakeCare app offers the best insurance services that take care of all your health insurance, car insurance, two-wheeler insurance & wellness needs at the ease of your fingertips!
The philosophy of “NibhayeVaade” is encapsulated in our general insurance app. All your motor, health insurance needs can be met through a digitally personalized experience on the ILTakeCare app. With just a few taps, explore our wellness solutions & feature, health assistance feature, health insurance policy & health insurance claims.

So, how does ILTakeCare make your life easier?
• Health Insurance – Now you can access all your health records like medical e-cards & policy related information. On adding the Mediclaim policy in the app, one can avail 24x7 tele-consultation with qualified doctors from the comfort of home.

• Motor Insurance – Our app offers features like online car insurance & bike insurance renewal & straightforward motor claims. Our two-wheeler insurance & car insurance online offers a hassle-free claim experience with our vast network of garages.

• Wellness (Fitness Tracker) – With the wellness features you don’t need to worry about your health & fitness, our fitness tracker monitors diet, exercise, sleep & step count to ensure that your wellness parameters remain accessible to you.

•Step Up Challenge – This is a newly added gamification feature which allows you to challenge your family members, friends/colleagues for step challenge. The data will be taken from Health kit (Apple)

Features & Benefits
• Quick & Easy Claim Process – With our insurance app, you can register your health insurance, car & bike insurance policy claims easily.

• Online policy renewal – With our app, the policy renewal process is done quickly without any hassle. Our app also offers quick & simple online health insurance and motor renewal facility.

• Network/Cashless Hospitals – Health insurance policyholders can browse through our wide network of hospitals with options to search the nearest hospital-based their current location, city, pin code & specialty-wise.

• Network /Cashless Garages – Motor insurance (car & bike insurance) policyholders can access our comprehensive list of cashless garages through the app.

• Health Assistance – Policyholders can get information on the app about specific illnesses & treatments that can answer your health & wellness related queries.

• Online Doctor’s Consultation – Get in touch with a doctor 24x7. Use our app for consultation with the doctor over a call on any health-related queries anytime, anywhere. You can also get a prescription online.

• Instaspect – ICICI Lombard customers can now use mobile self-inspection feature to record a video of their car on their mobile phones which eliminates the need for physical inspection of cars.

•Medical Emergency – During a medical emergency, one can use the app to call an ambulance & find the nearest hospital from our wide network of hospitals.

•Video Consultation – Audio / Video connect to 18 + specialities & Super specialities under IL Hello Doctor feature.

•VOPD – Virtual OPD plan gives you freedom from Health related emergencies , get unlimited 24x7, 365 day access to General practitioner and Emergency ambulance assistance. Also avail specialities & Super specialities consultation as per your plan.

• Motor News & Reviews – Our customers can now access the latest information on vehicle news, launches, reviews, analysis & more.

Customer Support:
If you have any queries related to health, car & two-wheeler insurance, get in touch with our support team at:
Email ID: customersupport@icicilombard.com
Toll-Free No: 1800 2666
Also, visit our website: www.icicilombard.com

What’s New

Version 2.0.16

Our latest app build is equipped with new features and performance enhancements

1. Claims Query Response Module
2. Kids Vaccination Reminder
3. UI Improvements
4. Minor Bug Fixes

Ratings and Reviews

3.8 out of 5
483 Ratings

483 Ratings

manish2103 ,

Worst app ever

This is the most ridiculous app i have seen to upload the docs!
It does everything except letting me file the claim, who send a meditation reminder at 2 am in the morning.
Claim process should be easy, fast and without any issues and this app is everything which it should not be.

Developer Response ,

Dear Manish, we apologize for the inconvenience you had to face. Please upload the document within the specified limit of 10MB. Please connect with us at iltakecare@icicilombard.com for any other issues. Our team will look into the matter. Thanks!

Srish.11 ,

Srishti Sharma

Very good experience in opting Hello Doctor service but there seems to be one issue that I faced.

I purchased the Family floater policy and got it registered with the same phone number as during policy registration but when with the same application my husband tried to connect the Doctor service, we are asked to do the registration again which is not properly clear and a double effort.

If a family floater policy is purchased then all the members should connect the Hello Doctor service through the same number instead of doing registration again .

Developer Response ,

Dear Srishti, We are glad to hear that you like our app. Meanwhile, we would request you to share your issue on iltakecare@icicilombard.com so that we can help resolve the issue.

ajitpan701 ,

Mobile app and customer support team needs to improve

ICICI Lombard is one Company which does not communicate any details with their customer. I have been trying to process my claim for over 2 months now, every time I get a excuse the documents are missing or you submitted extra documents. I can understand if you do not want to process the claim, at least stop giving stupid excuses.

Coming to the app, one of the worst apps there is in the Insurance market. Can’t upload documents, tried doing it again and again the app crashes every now and then. Finally did it in the 5th attempt, but the app is showing a status of unknown. How can you add a status as unknown? Is it even possible it has to be processing, approved, etc. it can’t be unknown.

The customer support team is completely useless, they don’t give you any written commitments and the once they give are never met on time.

Would recommend not to get insured through ICICI Lombard.

Developer Response ,

Dear Sir, we're sorry to hear this. Request you to share your registered phone number and email ID at iltakecare@icicilombard.com. We will get in touch with you and assist you further. Thanks!

App Privacy

The developer, ICICI Lombard GIC Ltd, indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer’s privacy policy.

Data Not Collected

The developer does not collect any data from this app.

Privacy practices may vary based on, for example, the features you use or your age. Learn More


  • Family Sharing

    Up to six family members will be able to use this app with Family Sharing enabled.

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