Milkbasket: Grocery Delivery 4+

I used other Apps in the past only to be disappointed with each of those apps for one or the other reason. So, switched to the traditional way to have complete assurity and transparency. I wasn't very hopeful when this app was introduced to me. Now after the initial experience for the last 3 weeks or so, my preferred place to go for any purchases is Milk basket. It's even groceries, general goods, other daily use items etc. The prices are definitely the cheapest across the range even when compared to other popular stores in the vicinity. The quality is good. Timelines of delivery are extremely pleasing. There is no need to check out which means that you keep adding things to basket as you remember and all the items will be delivered by next morning around 6 am. Absolutely amazing experience. Thank you Milkbasket.

Hi Kandula, we are delighted to receive your valuable feedback and express our deep gratitude for your heartfelt appreciation. We strive to provide you with no more than the best of our products and services.

I was a loyal bbdaily customer until they started to mess up deliveries and switched to Milkbasket on recommendation of a friend. There’s been no looking back since. Greatly appreciate the reliable service, with deliveries early in the morning. Of late quality of vegetables including leafy greens has been good and it’s nice to see this efforts in continuous improvement
Only feedback I would have is to probably reduce the dependence on plastic packaging and allow customers a choice to have a delivery without the blue plastic bags and put directly into a bag we leave at our door.

Hi, thank you for your kind words. We appreciate your concern about our redesigned packaging. We have a recycling program in place. By selecting Recycle Bags on the App, you can submit a request, and we will gather it. We also have forwarded your feedback to the concerned team.

Milkbasket had put up a Kiosk (almost 2 years back) in our society and gave an offer of lifetime free milk delivery and a cashback on initial recharge. We started ordering milk and other groceries and were not getting charged however one fine day I saw I’ve been charged 15 Rupees per day for delivery, when I further looked into my account statement then noticed it was getting deducted from almost 2 months and I was not aware. I checked my email and SMS to see if there is any change in plan or notification for this, but I could not find any communication. Upon checking with the support team they were very rude in saying that the free trial was only for 1 month and then there was a charge. I've couple of questions, please help me to answer those:


There were no charges for more than a year for me but now what has happened now?
When I checked with my neighbour who is using the same service, he confirmed no delivery charges for him, then why me?
I am ok to pay charges or to take monthly subscription but they should at least intimate their customers.
When I was told of Zero delivery charges for lifetime then why are they deducting 15 rupees each day from my wallet?


This is literally an unethical practice and was not expected from such a prestigious organization, BTW I’ve stopped using Milkbasket.

Hi, we have sent out a communication prior to the deduction of membership charges via push notification & text messages. We regret to know that it hasn't reached you. These charges are levied to ensure we continue to deliver a smooth and hassle-free 7 AM experience. Further, we are constantly looking at ways to make our services affordable and accessible for our customers.