Hathway launches its Self-Care App for Digital TV Subscribers.
You can now manage & renew your account online!
Current features include:
1. View your Subscription details - Free to Air(FTA) Pack, Hathway Recommended Bouquet, Broadcaster Bouquet & A-la-carte channels
2. View your Account Balance
3. Renew & Manage your account
4. Add Free to Air(FTA) Pack, Hathway Recommended Bouquet, Broadcaster Bouquet & A-la-Carte channels
5. Add Money to Wallet
6. Instant Payment via Wallet, Credit Card, Debit Card, Internet Banking
7. View Payment History
8. View latest & 7 days upcoming schedule for all channels on TV Guide
9. View more details on your favorite channel and program
10. Favorite you channels and programs
11. Set reminder for your favorite programs
12. Search any channel, program or cast
13. Register any complaint
14. Track your complaints
15. Contact details for Customer Care
Ratings and ReviewsSee All
New issue every week
I paid for the whole year in advance and then they stopped the connection after 1 day saying there was always a fault in my area and others are impacted too.
It took them 7 days to fix and the excuse wat that their router power was switched off.
Even after that their connection keeps dropping every week and they make excuse like cable change, lose connection, too hot, too cold, you name it.
They stopped taking complaints about service and if you are lucky to get to their customer care, they immediately give you an incident with 3 day SLA. They system us designed to autoclose the incident in 2 days, regardless of the status. If you need to still resolve the issue, open another ticket which goes through same cycle.
I spoke to their center head after closure of 3 tickets and only then they sent someone at home, who found that the cable was broken in last week strong winds.
They told me only then that my neighbor had also complained. I spoke to my beighbor and he had the exact same experience as me.
Then after feb 2019 changes, they created the package containing my preferred channel so costly that it was simply nonsense. So I chose broadcaster bouquet but they said I have to choose at least one hathway bouquet.
I had to go through a month of escalation to get that fixed.
Once done, they deducted 3700 from the reinbursement of original 5500, for 2 month’s usage!!
That is the current issue I am escalating now. No idea how long will they take to fix it.
Worst customer service
Hathway customer service is the the worst service I’ve come across ever. I had paid 3 months bill in advance and had to wait like a loser to get my internet connection. I had to make N number of calls and spoke to N number of people to get my connection. Every time i was being told that my issue has been escalated and will get my connection in 4 hours and will get a call back. Never did i get a call back until I spoke directly to their TL. If i have to wait just for my id and password, I cannot even imagine how worse their service is going to be in the future in case of any issue. Asking us to pay 3 months bill in advance and making us wait is the the highest from of arrogance. Is this Hathway’s work ethics? And they call themselves the most loved broadband provider in India. Pathetic !
They have told me regarding 3+1 offer during renewal and they called me more than 3,4 times a day for recharge and i did it one day but they dint update 3+1 offer i got only net for 3 months rather than 4 months ... and i planned not to recharge again and i was in a plan to discontinue with Hathway... again they keep calling me and they apologised and they again told me regarding the 3+1 offer and they said assuringly that they will provide it and even i got an official msg from Hathway regarding the offer ... so i did it and still regretting that ... still i got only 3 months rather that 4.... i have raised a complaint and ticket number was opened ... after 24 hours my ticket number was closed and this time my problem was solved .. thanku
Up to six family members will be able to use this app with Family Sharing enabled.