Vi™ App 4+

I did my circle change from Jk to Karnataka, And all my previous payment details were deleted from the App and wen I got the bill I was charged Rs301 extra after checking with helpless customer care who told its from your previous bill . Firstly you can’t do port changing unless customer clears the previous bill . I was told the customer by Rep at Vodafone store so hence it paid my bill using my debit card at Vodafone store itself and by the way that time I still had few days left for bill payment but I paid it in advance because I couldn’t have done circle change which was told my Vodafone Rep . I have raised my concern to Vodafone . Sent them my bill payment and transaction details but still no help , Worst and Bad customer service from Vodafone . I am a Vodafone customer from more than 10 years . Big SHAME to VODAFONE FOR POOR AND UNPROFESSIONAL CUSTOMER SERVICE

The app has stopped working for me. Three dots reflects on the middle bottom screen and the page is blank except for the snowman whose animation works perfectly. Actually its the only thing working in my app with logout button. Help and support also gives a blank screen like vodafone’s services.

4 Dec when I visited their store and submitted my documents. On 26 Dec, they updated my address and what a service they took 22 days to update the address incorrectly. I rated 0 in their feedback, someone called and said there is a mistake after validating my form and address proof and said he will call me. Its 48 hours past already. Also, be informed your appellate also involved since 12 Dec, who only respond stating they will get back to me in 48 hours but never does. Only time I received an email was on 27 Dec, stating my address is updated and they did not know it’s incorrect. I had to email them twice asking to check my documents and my updated address. The guy said we are working on it and will get back to me in 48 working hours. Also, two appellate representatives gave me logic of how they calculate working hours. 72 hours is the timeframe for the address to be updated, they only work 8 hours so it will take 9 working days for the address to be updated.

Now the app has stopped working, I can’t check any details because I will rather bang my head than calling your customer service.

I have been a Vi erstwhile Vodafone erstwhile Hutch erstwhile Orange for past 17 years and ever since they merged with Idea, the network reception in my home deteriorated.
I am neither able to make a single call properly nor receive any signal. Data signal shows 2G. Made many complaints but to no avail. Tried to port out twice but they convinced me they will fix the connection issues during both the times. Finally made up my mind and thought to switch to another provider who has very good signal in my area.
The moment I put out the request there was a barrage of calls from Vodafone at least 30 to 40 calls in less than two days. Its unbelievable how insensitive they are toward what the customer says and continues to beg to retain them. Every Half an hour I would get a call begging to retain. Vodafone must learn to respect the customers decision especially when they are running into losses and when most customers are working from home. They keep asking me what is the issue without looking into the call logs from before. Expect me to explain the same issue all the 30-40 the times they call me. Worst way to Try to retain a customer. Good bye forever Vodafone. You deserve it.