Ola Money - Wallet & Payments 4+

Its has been a couple of weeks .. that I’m unable to directly pay any amount to anyone.. and can use it just to only pay ola cab services .. whenever I press “pay” or “transfer money” it asks me to complete my KYC .. and then when I press “know more” on the KYC pop up .. it says “unable to process” and now I’ve been experiencing this from an annoying long period of time .. otherwise before the app worked very smoothly.
Regards

You have money stuck with OLA and you try to get it back . They say you need to activate your wallet. You download OLA money and provide location access( for what joy I have no idea) and you try to activate the wallet. Click on the link and it goes to a blank screen. Force exit the app and open again, same nonsense, again and and again for the next 5 times. Highlight is that you get a blank screen for whatever link you click on the app. I have decided to take these guys to the court over this nonsense. Making me run around in circles to get my money back.

Topping up on this - I have decided to move this issue with the Ombudsman and get a refund of my money.

I withdrew money from my wallet and it has been stuck for more than 10 days now, I assumed it was an issue with my bank and tried another bank account, it worked for a small amount and got stuck on the bigger amount, I have been mailing you constantly since the customer support number is not working. I have close to 9000rs stuck in transactions for the past 10 days. You charge for withdrawals and then provide such poor service. I am switching to Uber once this is resolved, he’ll, I’d rather walk than do business with someone who treats a customer who has been with them for over 7 years like this.