OYO: Hotel Booking App & Deals 4+

I have been using Oyo for quite sometime. I have even used their services to travel abroad and at that time I was pretty much satisfied always with service and care provided. But this one experience I had to go through this week has changed my opinion. I had specifically booked an AC room for my stay in mysore . And from all the offers I got a good and a cheap deal. After arriving at the hotel, the staff was rude and gave us a non-AC room. And the room was nothing like it was depicted in the pictures. The bathroom was small. The sheets were rough and when I took a small nap I woke up scratching my face immediately. Which I assume is either because of bed bugs or dust in the room as it looked pretty dingy in the first place. And I’m severely allergic to dust. Upon complaining to the staff, they ridiculed us in paying a higher price for an AC room and also said that at the price paid this is the only room I could afford. I immediately contacted the customer support complaining about the issue, but the first guy just left me on hold and cut the call and the second guy nothing to say except that ‘ he’s very sorry for the inconvenience caused’ rather than coming up with a solution, he just went on repeating those lines again and again. And to mention even he kept me on hold for quite sometime. I immediately vacated my room because of all the trouble and at the same time had to cut short my trip.

Hi, we are grieved to learn about the experience you had at OYO rooms. Please be assured that the raised concern will be resolved at the earliest. Kindly share your booking and contact details . ~Mili

In past 3 months I had many bookings but in many of my booking when I make a booking the amount was different so I did pay it online thru the application but when I visited the hotel they asked me for some extra money like 300 to 500rs and they told me to check on the application it will show pending and you will have to pay that amount for the Chek in and I had no option rather then paying them the extra charges and when I called for the help they did not wanted to help in that case and recently I had canceled a booking on on 10 August 2022 with the booking I’d (VTBJ5540) and I was suppose to get the refund back but aft 6 days I still did not get any response from any OYO help desk I did send many emails made many callls they just kept me on hold and then they just hang up and this days OYO has no Intention to return anyones refund amount I tried every possible way but got no help it seems i will never get the amount back now OYO this days seems running a big time fraud I would like to tell everyone to stop using this application as they are running a big time fraud now be aware of all this before you make any bookings

After this review I received an update saying that they will look into this matter but never got any updates or any refund so be aware of this fraud company and if you do not get your money just put a charge back on the amount you paid call your bank and put a chargeback for it the bank will help you with this issue

Hello Abhishek, as checked, the booking id provided by you is incorrect. Kindly provide the correct booking id for us to help you further. ~Simi

Oyo has been the worst room booking experience for me. an online booking was done through the IVR call with one of an executive where to get an extra discount on the room booking an online payment was been asked to be done which was been fulfilled through Gpay. At the time of check in at the hotel room the manager denied stating that the price allotted by the OYO does not come under the criteria of the hotel rent policy. At the same time I contacted the customer support to get the help but they said that the refund has to be processed for this which will take 15 days of time. now it has been 17 days since the incident and the refund is not done yet. I have been contacting the customer support for multiple times for the same issue to be discussed and the refund to be get done. The customer support executive keeps on saying that they cannot help me in this situation as this number only belongs for the new bookings but when we go on the application chat support there is no help been provided and also the IVR does not work or there is no relevant option for the refund to be checked. this is very frustrating and very bad impression been put on by the Oyo staff. totally worst and a bad experience Booking ids X7HL0417 Not gonna recommend oyo to anyone anymore
Shame on you oyo gave you can second chance but couldn’t make it
Don’t promise the things that you can’t do oyo did so cheap thing that can’t even refund that money

Hey Param, as per our records, our team has shared the resolution with you and your complaint stands resolved. Please do write us back for any further assistance. ~Vin