iPhone Screenshots

Description

Radar by Zoho Desk brings exceptions to your attention through simple and intuitive
dashboards. Designed for managers, the app provides vital customer service stats at a
glance, including Live Traffic, Ticket Traffic, and Customer Happiness Ratings. It brings
anomalies to your notice instantly and helps identify bottlenecks even before they
arise.

Some key features:

- Choose the statistics you want to keep an eye on.
- Set pre-defined standards to the chosen metrics, and get notified when there's any
deviation from them.
- Reply to tickets, chat with agents, and post announcements from within the app.
- Stay clued-in to team conversations through the Team Feed, even when you're away
from your desk.
- Customize the look and feel of the app, just the way you want it.

What’s New

Version 1.2.5

- Introduced the ability to access Facebook private messages.
- Made a few performance enhancements and fixed bugs identified.

Ratings and Reviews

5.0 out of 5
30 Ratings

30 Ratings

Satzdesignz ,

Really useful app

The app is really useful for tracking every day activities and reports. However it could have been part of the original Desk app instead of having to download another one.

mail2sriprince ,

Awesome App

This is an excellent app for tracking help desk analytics.

Developer Response ,

Thanks for your comment and we are happy to hear that you like the app very much!

App Privacy

The developer, Zoho Corporation, indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer’s privacy policy.

Data Linked to You

The following data may be collected and linked to your identity:

  • Contact Info
  • User Content
  • Identifiers
  • Usage Data
  • Diagnostics

Privacy practices may vary based on, for example, the features you use or your age. Learn More

Supports

  • Family Sharing

    Up to six family members will be able to use this app with Family Sharing enabled.

  • Siri

    Get things done within this app using just your voice.

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