RailRestro - Food in Train 4+

I order food from this app 3 hours before i reach a certain destination
And the train was late by 45 minutes
Still they failed to deliver the order
When i called the customer care he said the vendor was not even responding
Seriously? Is this the way these people coordinate among themselves? Thats absolutely unfair

Hi Reddy, we are sorry for the inconvenience caused to you. Thanks for bringing it to our attention, we will look into the matter. Please share your Order ID at care@railrestro.com.

I ordered food through rail restro . I ordered it before 2 hours so that it can be delivered timely . But when train reached the station 20 mins before the arrival time even then there was no contact from delivery person. I tried contacting him but it was always busy. He picked up the phone once when train was about to leave the station and he spoke very rudely to me and said to cancel the order as order is delayed. If this is the service of these apps we better order from other food chains which has far better service than this. I am extremely disappointed and will never trust this service again to order food. If there was an option for zero star I would have given it.

Hi there, we apologize for the inconvenience caused to you. We request you to share your order details, the station you ordered at, along with your Order ID at care@railrestro.com and we assure you that our complain team will look into the matter at the earliest.

I am currently travelling from dadar to varanasi , and has ordered food from rail restro at 12pm in afternoon 8 hours before , my delivery station is prayagraj the train is reaching here at 8 pm in night , when my station is only 15 km away they called me and told me that they are cancelling my order , i am hungry from evening and this type of neuscence they are doing , i asked the helpline number also and they put me for wait for 15 minutes saying they are reviewing my PNR number . If these types or facility you are providing please shut down the app . Fully Waste of time and at the end i am hungry . Now waiting for prayagraj station to eat something . Really very bad app .

Hi Ayush, on behalf of the concerned vendor, we apologize for the inconvenience caused to you by the order cancellation and app. We request you to share your issues along with the Order ID at care@railrestro.com so that our complaint team can take immediate steps to assure that no such incident occurs in the future.