Screenshots

Description

ManageEngine ServiceDesk Plus (Cloud) iPhone app lets your technicians create, access and resolve requests from any place, anytime. This app reduces the response and resolution time of a technician dramatically, increasing the efficiency of your help desk team. The app, designed particularly for iPhone, gives you better user experience. ManageEngine ServiceDesk Plus (Cloud) integrates your help desk requests and assets to help you manage your IT effectively.



App features:



Filter requests based on criteria such as unassigned, pending, open etc.

View, create, edit and delete requests.

Perform actions (pick up, assign, close, reply) for requests.

Work log and resolutions can be added/modified for each request.

What’s New

Version 5.10.1

The following issues have been fixed in this version.
1. Asset name and location were not updated properly while adding asset.
2. “User does not have permission” error while trying to close a request.
3. Attached image was getting compressed.

Ratings and Reviews

4.0 out of 5
7 Ratings

7 Ratings

shreekwt ,

Bug in App

Setting option not working and app crashes

Jimit Dattani ,

App not stable

Unable to sign on using Google authentication. App does not offer friendly UI/UX.

App Privacy

The developer, Zoho Corporation, indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer’s privacy policy.

Data Linked to You

The following data may be collected and linked to your identity:

  • Contact Info
  • User Content
  • Identifiers
  • Usage Data
  • Diagnostics

Privacy practices may vary based on, for example, the features you use or your age. Learn More

Supports

  • Family Sharing

    Up to six family members will be able to use this app with Family Sharing enabled.

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