SaaS helpdesk|ServiceDesk Plus 4+

Cloud-based IT servicedesk app

Zoho Corporation

    • 4.3 • 6 Ratings
    • Free

Screenshots

Description

ServiceDesk Plus Cloud for iOS enables you to access your IT service desk and perform a host of activities from your mobile phone. Now you can provide uninterrupted IT support to end-users anytime and anywhere using your mobile devices, just as you would in ServiceDesk Plus on the web. The mobile app is designed to allow technicians to provide resolutions to end-users by getting the full picture of the issue at hand, collaborating with other technicians, providing required approvals, obtaining solutions directly from the knowledge base, and conversing with end-users on the mobile app itself. The app even facilitates scanning and managing multiple assets simultaneously. Among other capabilities, it is also a great place to keep track of all announcements.

Here are some of the app’s other features:

● Create, pick up, assign, merge, resolve, and close IT tickets and notify users.
● Track time spent by adding worklogs.
● Add and reply to requests with attachments.
● Utilize day and night mode support.
● Customize the ticket details view with the desired fields.
● Optimize IT service desk KPIs using closure codes and status change comments.
● Monitor IT technician's productivity with the worklog timer under request details.
● Create knowledge base articles with rich-text formatting.
● Leverage multiple login methods, including SAML authentication.
● Execute field and form rules when adding or editing a request.
● Auto-populate the ticket description when users reply to technicians from the app.

What’s New

Version 6.1

1. Support for Asset Life Cycle.
2. Option for like or dislike a solution.
3. Option in settings for hiding empty fields in the detail view while accessing it for approval action.
4. Minor bug fixes.

Ratings and Reviews

4.3 out of 5
6 Ratings

6 Ratings

shreekwt ,

Bug in App

Setting option not working and app crashes

Wasykhan ,

Good app

Nice and helpful during non working hours

Jimit Dattani ,

App not stable

Unable to sign on using Google authentication. App does not offer friendly UI/UX.

App Privacy

The developer, Zoho Corporation, indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer’s privacy policy.

Data Linked to You

The following data may be collected and linked to your identity:

  • Contact Info
  • User Content
  • Identifiers
  • Usage Data
  • Diagnostics

Privacy practices may vary based on, for example, the features you use or your age. Learn More

Supports

  • Siri

    Get things done within this app using just your voice.

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