Star Health 4+

Hi Team, I have raised this concern multiple times that I am not able to book an outpatient appointment when I click on the insured person and after that it asked for the active policy when there is option to select the speciality of doctor like paediatrician or gynaecologist. I’m not able to do it and also I’m not able to select the location so whenever I try to find any doctor I’m not able to find on the app.

Dear Ankit Bhola

We apologise for the inconvenience caused.

Kindly share the below details with app.support@starhealth.in so our team can resolve the issue at the earliest.

1. Screenshot of this issue
2. Your App Version
3. Your contact number

Stay Happy. Stay Healthy.
Team Star Health

The worst experience ever… my dad got a surgery done and he was fine post surgery and the doctor discharged him… around evening 5.30pm of feb 10th discharge summary and all details was been submitted to star health…now the time is 6.45 am of feb 11th.., nothing happened till now and since he is been discharged he wont be considered as a patient here anymore nor he can’t go to home waiting since yesterday after packing all his stuff telling bye to everyone.., its been mentally pressure to him too along with the whole family… we have been trying to the customer care service team who are acting so cold.. telling technical error .. wait for 1 hour, half an hour , till 6am now its wait till 7.30 am….. is this the way they treat their policy member..?? Very pathetic… the team just want money from us., once its time to return they just treat us like nothing…. Please DO NOT CHOOSE STAR HEALTH… this is my own experience… and writing this so that there are things happening like this too…
Note: it is mandatory to give minimum of one star that is the reason for giving one star … they don’t deserve star… more than 10 years they are taking our money and when it comes to give us back they are behaving like this…

Dear Arya

We are truly sorry to hear about the negative experience you and your family had following your father's surgery. We empathize with the mental strain you have been experiencing and sincerely apologise for any additional stress caused.

Please accept our deepest apologies, we appreciate your many years of loyalty and want to ensure your future experience mirrors the quality service you should always expect from us.

Kindly share your details with support@starhealth.in so our team can resolve the issue as soon as possible.

Stay Happy. Stay Healthy.

Sincerely,
Team Star Health

I had registered a claim on the app 20 days ago and on the app I was given claim number and other details however even after one week the said claim was not process then I called the customer care wherein I was informed that I my claim is not reflected on their end and one ticket number was generated and on mail I sent them all the details along with the screen shots still no one reverted back. I called again today at the customer care again the same story and someone named Sneha from claim department told me that they will call back after taking my number. Till this time have not received any call or update. They have definitely failed their customer. I would not recommend star to anyone .

Dear Kritika Jain

We apologise for your unpleasant experience. Please Direct Message us your policy/claim number and contact details via any of the DM links provided below, for us to assist you & provide further updates on this.

Stay Happy. Stay Healthy.
Team Star Health
https://bit.ly/SHorm
https://m.me/StarHealthSupport