Tata CLiQ Online Shopping App 4+

I have used it quite a few times since a year, I have already tried some tata brands offline like Westside, Zudio and always found them reasonable and good quality.

Coming to tatacliq, the products that I received till date have been of amazing quality and at really good sale prices. I have had experiences where they cancelled the products without an explaination and took around a week or so to refund but am generally okay with such stuff because it happens in logistics especially given the pandemic although it is improving.

There are some technical issues, the website and app aren’t the smoothest, there’s definitely some space for improvement there and also it would be so much easier if they had exchange option, because ordering another size altogether again is quite a task especially since there are shipping charges and stuff.

Dear customer, Thank you for taking out the time to write to us, we really do appreciate that. We're constantly working on fine-tuning our delivery related aspects so you have a smoother experience. Rest assured, we have noted your feedback and we will work on improving our services. ^Amit

Seems to be money looters.. i placed an order for a toy for my niece bday and got the item after 1 week of bday and I returned the item which was not requiered anymore. And set the refund status as cliq cash. So my wallet was having some money with 1 year expiry dayte.. really?! My own money in their wallet with 1 year expiry.. again i placed an order for a shoes and it shown that the item will be delivered in 2 weeks and from the date of promised delivery i used to receive calls from TataCLiQ app asking me whether i want the product delivered? But they never deliver anything after 5 days i got a message stating refund has been issued. I called the customer care and they said the product was returned as it was damaged and as per the executive’s suggestion i placed the order again again after 2 weeks the product reached my coty and They started calling me to adk whether i need the product or not and daily messages that the delivery was attempted and couldn’t completed. I never got a call from a single delivery person. Again i complained the customer care and they promised me to deliver the item in 3 days and the third day again i got a message stating the refund due to damaged product. Again there goes my koney tk there wallet with an expiry date.. they takes order keep the money witb them never delivers the product. I never had such an experience with any of the other TATA services.. pathetic.

Dear customer, Putting ourselves in your shoes, we know that this hasn't been a pleasant experience for you. We will try to figure out a fix. We request you to log in to our application and follow the provided steps to raise your concern along with the relevant screenshots. Go to>My Account Section>select CLiQ Care>Select your appropriate Issue>Submit it. You can also give us a call on 9029108282 or reach out to us via any of the social media platforms, so we can assist you on your concerns. ^Amit

ordered two products during the sale time and paid the amount which was flashed during sale time. I waited for my order and when estimated date got over, I wrote an email and got to know that one product got cancelled and other would be delivered by 12 September. To my surprise, on 06 September my second product also got cancelled and right after cancellation, both products came in stock with price hike. So, kindly look into the matter seriously and help me accordingly or else don't run sale, if you don't want to deliver products to your customer. This is not the right policy. As you lowers the price during sale time and once the order gets placed you simply takes more time than the estimated and then fools the customer and after numerous tries to contact, just simply cancels the order. It is pertinent to mention, I also ordered some products earlier and they got delivered on time then I thought to gift my mother something and that's why I ordered two products and both got cancelled. And the customer care never picks the call and even don't reply to mail and if they reply then simply just saying sorry. What a great policy!! This is kind of harassment to the customers who trusts on these websites and due to these people only, people don't believe on online shopping!!

I could have given less than one start but unfortunately it's only one which could be the lowest.!!

Dear customer, We are saddened by your remarks and would like to apologize if any inconvenience has been caused to you. We request you to log in to our Application and follow the provided steps to raise your concern. Go to>My Account Section>Customer Service Section>Select your appropriate Issue>Submit & we will surely take this up with the our team. ^AB