Video Branch 4+

None of them works...

IndusInd bank has very poor service. I really suggest people out there not to use their services. Customer service is pathetic and internet banking is more so. You will cannot avail any service when you need most. Not even a fund transfer. You have to visit branch for that.

To IndusInd bank: instead of having multiple channels of communication. Have one channel which works. Your phone banking, Internet banking and even this video branch does not connect properly or getting busy all the time. One really has to have lot of patience and time to get into any kind of communication line.

Totally Rubbish

Seriously, don't even bother wasting your time installing this app. I reluctantly installed it as per their team's request, but the service it provides is absolutely horrendous. They take an eternity to pick up a call, and when they finally do, they completely disappear from sight while the call mysteriously disconnects on its own. And if that's not infuriating enough, get ready to endure an eternity in their never-ending queue. It's beyond comprehension why Indusind even bothered creating this app when they can't seem to offer a shred of decent service through it.

Developer Response ,

Dear Customer, We deeply regret the inconvenience caused. This is not the experience we want our customers to have. Request you write to us on socialm@indusind.com, with your registered mobile number and the error details, to enable us to investigate and resolve the issue. Regards Team IndusInd Bank

Pathetic customer service

I have natural affinity with the bank for having worked with the Bank in its early days as Assistant Vice President from 1997 to 2000. Recently I tried to activate my mother’s account and add my brother’s name to that account. All documents are submitted from our side. I want to park fixed deposit of one million rupees in that account. Good time has elapsed but job is still not done and I am yet to park my funds. Staff at the branch is cooperative but helpless as centralized systems are apparently lethargic and not within their control.