Zoho Desk 4+

Customer Service Software

Zoho Corporation

    • 4.8 • 388 Ratings
    • Free



Put your customers at the heart of your business, even when you're on the move.
Zoho Desk is award-winning, context-aware help desk software that helps you provide great customer service and keep your customers happy!

The Zoho Desk mobile app is a flexible and efficient ticketing system that helps you resolve tickets with the same ease and functionality as your desktop version.

Here's how Zoho Desk makes your customer support help desk truly mobile:

Prioritize easily: Automatically organize your tickets by your chosen criteria using Custom Views and Work Modes, so you can start working on the tickets that really need your attention.

See more context with each ticket: Resolve tickets with relevant and actionable information at your fingertips. Literally. Put a face to each ticket by bringing contact information from Zoho CRM into Zoho Desk.

Collaborate seamlessly: Work seamlessly with other departments, tag your team on tickets, and collaborate with them on the Team Feed to close tickets faster than ever before.

Stay notified: Constantly stay in the loop, wherever you go, with the Notification Center—get notified through push notifications about ticket updates, comments, and mentions.

Do more with gestures: Simplify frequently performed ticket actions like editing, closing, and moving tickets with quick and easy swipes.

Track tasks and ticket times: Follow up with tasks for each ticket and track how much time your agents spent on tickets with Time Tracking.

We're always working to make your Zoho Desk mobile app experience as smooth as possible. If you face any issues, write to us at desk@zohomobile.com and we'll get back to you right away.

What’s New

Version 2.8.9

We have brought in the following updates for 2024.
- Schedule Reply: You can schedule responses for a specific date and time to ensure timely communication.
- Custom Lookup : You can establish connections between different sets of data by interlinking them using a custom lookup field. 
- Blueprint Widgets : You can use marketplace extensions within Blueprint transitions.

Ratings and Reviews

4.8 out of 5
388 Ratings

388 Ratings

sebin kingston ,

Excellent App

This is my first time experience with zoho Desk.
It’s simplifies everything, a good user friendly, easy to understand and most importantly It has Siri option, I love this completely when I use this on mobile app more than in web. Thanks team for making my job easier.

Ragul29 ,

Great user experience

Product quality is great! Helps to manage my work effectively.

Jay naik JD ,

Worst service

Asking for a small telephony integration support from 2 days but still not get proper support. Every time new person come on chat and asking for same detail and share same document to follow the step.
We are using desk since long and first time asking for support to get integration done but still I am bagging for support.

Developer Response ,

@Jay, sorry to hear about the experience. Please do share your contact info to desk@zohomobile.com and we will have this looked into right away and will get back to you. We look forward to hearing from you.

App Privacy

The developer, Zoho Corporation, indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer’s privacy policy.

Data Linked to You

The following data may be collected and linked to your identity:

  • Contact Info
  • Contacts
  • User Content
  • Search History
  • Identifiers
  • Usage Data
  • Diagnostics
  • Other Data

Privacy practices may vary based on, for example, the features you use or your age. Learn More

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