Freshdesk 4+

FRESHWORKS TECHNOLOGIES PRIVATE LIMITED

    • 4.6 • 423 Ratings
    • Free

Screenshots

Description

Deliver exceptional customer support on the go. Unchain yourself from your helpdesk and make your customers happy with the Freshdesk app for iOS. Streamline customer queries from multiple channels and answer them easily from your phone.

Freshdesk is an online customer support software that lets you support your customers across channels like email, phone, chat, Facebook, Twitter, and your website.

Key Features:

Get a quick overview of your helpdesk. Access all tickets available to you.
Prioritize the tickets that need your attention with filters before responding.
Manage your support - Set priorities, assign agents, change tickets statuses.
Race through routine actions with one-click scenario automations.
Delete tickets and block spam right from your phone.
Log time spent on a ticket.
Stay informed about all updates and changes with push notifications.

What’s New

Version 9.2.1

We’ve just released a new version with a few bug fixes and performance enhancements to make your support journey even smoother. Enjoy

Ratings and Reviews

4.6 out of 5
423 Ratings

423 Ratings

DrShruthi ,

User friendly

A very neatly designed application.
I was able to go through patients details and update the patient details very easily.

Applica_uzer ,

Analytics in mobile app not working

Hi, unable to get the analytical view on the iOS mobile application. Widgets are not working as well. The app is super simplified for the ticketing system. It’s easy to work as well. But to have consolidated dashboard or report kind of things are not available but in your application images all data’s showing with Analytical dashboard. I would be happy if you enable this feature. It saves huge time for me.

Thank you

jumbld ,

Updates have made it awesome again

The new updates have really improved the performance of the app. Loving the spped once again!

App Privacy

The developer, FRESHWORKS TECHNOLOGIES PRIVATE LIMITED, indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer’s privacy policy.

Data Not Linked to You

The following data may be collected but it is not linked to your identity:

  • Identifiers
  • Usage Data
  • Diagnostics

Privacy practices may vary based on, for example, the features you use or your age. Learn More

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