Screenshots

Description

Deliver exceptional customer support on the go. Unchain yourself from your helpdesk and make your customers happy with the Freshdesk app for iOS. Streamline customer queries from multiple channels and answer them easily from your phone.

Freshdesk is an online customer support software that lets you support your customers across channels like email, phone, chat, Facebook, Twitter, and your website.

Key Features:

Get a quick overview of your helpdesk. Access all tickets available to you.
Prioritize the tickets that need your attention with filters before responding.
Manage your support - Set priorities, assign agents, change tickets statuses.
Race through routine actions with one-click scenario automations.
Delete tickets and block spam right from your phone.
Log time spent on a ticket.
Stay informed about all updates and changes with push notifications.

What’s New

Version 5.5

1. Field technicians can search for specific service tasks from their list.
2. A new date filter lets field technicians filter their work and focus on upcoming appointments
3. Notifications for field technicians are cleaner

Ratings and Reviews

3.8 out of 5
14 Ratings

14 Ratings

jumbld ,

Updates have made it awesome again

The new updates have really improved the performance of the app. Loving the spped once again!

Mathivathan ,

Easy to use and intuitive

Helps me support our customers from mobile

1963stefano ,

Perfecto!

Works great after recent update, making my day much easier.

Information

Provider
FRESHDESK TECHNOLOGIES PRIVATE LIMITED
Size
108.2 MB
Category
Business
Compatibility

Requires iOS 10.0 or later. Compatible with iPhone, iPad and iPod touch.

Languages

English, Dutch, French, German, Portuguese, Spanish

Age Rating
Rated 4+
Copyright
© 2017 Freshworks Inc
Price
Free

Supports

  • Family Sharing

    Up to six family members will be able to use this app with Family Sharing enabled.

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