Zoho Desk is a context-aware help desk software that helps businesses focus on the customer. It's convenient to use, can be customized to fit any business, and doesn't cost a fortune. Zoho Desk comes from Zoho, the operating system for business.
- Work Modes organize your tickets based on due time or customer type, so you know which ticket needs you first.
- Zoho Desk brings in customer information from Zoho CRM, so you can put a face to each ticket.
- Tickets are displayed as conversations, so agents can stay updated on ticket activity.
- With the all-new Team Feed, you can tag your team members on tickets, and collaborate to close tickets faster.
- The Notification Centre brings you updates on your tickets, so you stay on top of things wherever you are.
- Perform frequent ticket actions like edit, close and move with quick swipes.
- Create, view, edit and delete tickets from any department.
- Add and update comments and ticket fields.
- Receive push notifications on ticket updates, comments and @mentions.
- Re-assign tickets to other team members and pick up unassigned tickets.
- Move tickets to other departments.
If you need any help with this app, feel free to shoot an email to firstname.lastname@example.org.
- You can now multi-select tickets to delete, mark as spam, and close them.
- We’ve squashed a few bugs in the update.
We've brought about some important under the hood changes in the app to ensure a fluid and seamless performance. Do update the app to the latest version for these changes to take effect
Ratings and Reviews
The new update is good.
Thanks for the update. It works well now.👍
Developer Response ,
@Rahul, sorry about the crash scenario, please go on to 'Settings' and carry out a reset of the app. This should address the issue for you. Do send out an email to email@example.com if you still face issues and we will get back to you.
Custom Notifications Sounds
Enabling custom notification sounds would have helped. Right now its uses the default iOS notification sound which is global for all apps.
I wanted to set Zoho Desk to a more louder and persistent notification sound. Would be amazing if you brought it in the coming releases.
It’s very nice app and easy to use
- Zoho Corporation
- 85.8 MB
Requires iOS 9.0 or later. Compatible with iPhone, iPad and iPod touch.
English, Danish, Dutch, French, German, Italian, Japanese, Portuguese, Russian, Simplified Chinese, Spanish, Turkish
- Age Rating
- Rated 4+
- © 2017 Zoho Corporation
Up to six family members will be able to use this app with Family Sharing enabled.