The customer support clearly does not understand the language and is working based on incorrect assumptions, making proper communication impossible. I will never use this service again.This is an unethical service that simply takes a fee while leaving the airline and customer to deal with each other directly.サポートチームは機能していないに等しいです。できれば二度と使いたくないです。
Hi ,We're sorry to hear about your negative experience with our app.Thank you for taking the time to share your feedback—it’s incredibly valuable to us as we work to improve and enhance our services.We hope you'll give us another chance to provide the seamless and reliable experience you deserve.Kind regards,Jagdish K From Gotogate