Q8 app 4+

Nouvelle application

Bonjour
Malgré plusieurs tentatives, je n’arrive pas après avoir téléchargé la nouvelle application à cocher la case pour le lieu de prise de carburant : Luxembourg
La page me renvoie au lieu : Belgique
Pouvez-vous m’aider, s’il vous plaît ?
Wilfrid

Log in still fails

Although i reported details to the problem logging in in the new app (latest version) doesnt work!
Edit 24.2.: I already emailed all the details in several mails, first jan 31! I got an answer that I would het a solution „soon“! Nothing happened since! I do.not.use.facebook! 🫤

Developer Response ,

Hello, we're sorry to hear that you're experiencing issues with our new app. Thank you for bringing this to our attention again, and we apologise for the inconvenience and delay you've experienced. It seems we need a bit more information to effectively resolve your issue. Could you kindly provide your full name? This will allow us to check with our customer care team regarding the details you've already submitted. At the moment, it's challenging to connect your case with your username. We're committed to resolving your login issue as quickly as possible. Once again, our apologies for the delay, and thank you for your cooperation and patience. Kind regards, your Q8 team

Verification code

This function never worked ! It gets fustrating at the end you give up
Is it worth it ?

Developer Response ,

Hello, we're sorry to hear that you're experiencing issues. We understand how frustrating this can be. Since you're from Luxembourg, it's important to make sure you've changed the country code of your phone number to +352, as it defaults to +32. If the problem persists, please feel free to contact us via Facebook Messenger (Q8 Luxembourg). We're here to help you resolve this.

Kind regards, your Q8 team