DATRON Remote Help

Utilidades

Gratis

With the DATRON Remote Help App you connect to our experts via live video and get first-class support without much effort and cost. Once you use DATRON Remote Help, we see what you see in order to solve your issue efficiently and quickly. Within the app, among other things, augmented reality annotations can be placed on objects. At the same time, it allows us to access uploaded documents together. With DATRON Remote Help, machine operators and DATRON service employees get an interactive platform through which our experts can support them remotely. By using the app, you reduce email traffic, thus saving time and nerves, shortening downtimes of your machines, reducing travel times and costs, and can optimize your internal processes around maintenance and repairs. The most important functions at a glance: LIVE Video With the LIVE Video function, the machine operator or service technician enters into direct contact with one or more DATRON experts via smartphone, tablet or smart glasses. We see what you see, so we can quickly provide a reliable remote diagnosis TRANSFER FILES AND DOCUMENTS Within the chat functionality, you can send screenshots, images and PDF documents within seconds. INDIVIDUAL AND GROUP CHAT You have the option of sharing data with each other in individual and group chats via file sharing. A huge advantage, especially in noisy industrial areas, for fast data exchange in online and offline working environments. ONLINE/OFFLINE NOTES Label and mark up what you see directly during video calls. In case of poor cellular or internet coverage, simply take a screenshot or photo, label it and send it to the expert as soon as reception is restored.

Calificaciones y reseñas

  • Esta app no ha recibido suficientes calificaciones ni reseñas para mostrar un resumen.

- Upgraded tickets: “Cases” are now “Tickets” with rich text descriptions and multiple workflow executions. - Simplified task management: Manage all tasks across tickets in one place, now with due dates. - Faster navigation: View asset (former product) and ticket types directly in the main menu. - Enhanced communication: Search chat messages & upload multiple files.

Versión 17.0.0

El desarrollador (DATRON AG) indicó que las prácticas de privacidad de la app pueden incluir el manejo de datos que se describe a continuación. Para obtener más detalles, consulta la política de privacidad del desarrollador .

  • No se recopilan datos

    El desarrollador no recopila ningún dato en esta app.

    Las prácticas de privacidad pueden cambiar; por ejemplo, según tu edad o las funciones que uses. Obtén detalles

    Accesibilidad

    El desarrollador aún no ha indicado cuáles funciones de accesibilidad admite esta app. Obtén detalles

    Ficha técnica

    • Vendedor
      • DATRON AG
    • Tamaño
      • 67.2 MB
    • Categoría
      • Utilidades
    • Compatibilidad
      Requiere iOS 17.0 o posterior.
      • iPhone
        Requiere iOS 17.0 o posterior.
      • iPad
        Requiere iPadOS 17.0 o posterior.
      • Apple Vision
        Requiere visionOS 1.0 o posterior.
    • Idiomas
      Español y 5 más
      • Español, Alemán, Chino simplificado, Francés, Inglés, Portugués
    • Edad
      4+
    • Copyright
      • © DATRON AG. All Rights Reserved.
  • Política de privacidad

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