New • OS, App upgrade and instance incompatibility alerts support added. Fixed • The ‘Done’ button text on the barcode scan review screen is unreadable on iOS 26 • Selecting a link after a session becomes invalid opens Safari instead of logging out • Blank screen when leaving a requested item opened from Virtual Agent • Decimal values entered with a comma are accepted in the Count field when region is set to France • App crashes when opening an assessment task from a journey • Time sheet hours entered with a comma are converted to whole numbers when region is set to France • BlackBerry MAM versions of the apps show a blank screen at launch on iOS 27 • The onboarding pop-up reappears after switching instances • Removing an instance from the account list doesn’t clear the device trust credential • Quick links tiles ignore their configured background color • Team approval requests sometimes don’t appear on the Time Sheets tab • The bottom tab bar background color discrepancy iOS versions earlier than iOS 26 • Cards and fields are misaligned on some screens • App crashes when filtering search results by knowledge base Detailed release notes can be found on the ServiceNow product documentation website.

- Improved iPhone Duo stability - Fixed Quick Links tiles ignoring configured Background Color - Fixed crash on Enter Quantity screen

New • Mobile deeplinking support added for AIUX URL’s • Support for custom logos in the top navigation bar Fixed • Camera preview not visible when scanning Barcode/QR on Legacy SG Form screens • NAVA header title shows the hardcoded Otto/Now Assist name in the header • Button and description links are unresponsive in the Genius search citation ‘View details’ sheet • Inconsistent toast messages during offline ticket creation with and without attachment • Silent-push force-logout creates an infinite login/logout loop on the instance • AppletLauncher horizontal card cells appear stretched and distorted when iOS ‘Larger Text’ is enabled • 'Add to Calendar' .ics file links download as .bin files and fail to open • The 'Back' button for web views is offset when configured with a custom image • A floating keyboard is misaligned and blocks the field • 'My Schedule' events disappear and show 'Restricted events' after Start Travel/Start Work writeback • In NAVA Enhanced chat, selecting 'Go to internal search results' redirects the user to the Home tab • The 'Add time card' button doesn't work when tapped in search results • The last item in a Reference list is hidden behind the footer • Virtual Agent input field renders no text while typing in a glass-pill layout • Tapping the ellipsis button doesn't open a menu with an action • Agent App crash on iPhone after scanning a barcode Detailed release notes can be found on the ServiceNow product documentation website.

New:  - Support for Microsoft Shared Device Mode in Intune apps  - Mobile Voice to Form - Fill out Input Form screens with voice input, entirely on the device  Fixed:  - App unresponsive when Face ID and access PIN are enabled  - Mandatory File Attachment field validation fails  - MSAL login loop issue with single tenant setup  - ‘No data available' appears after app relaunch  - On-tap function on list screen navigates user to top of list  Detailed release notes can be found on the ServiceNow product documentation website.

New: - Liquid Glass design updates across the mobile experience - Introducing ServiceNow Otto across mobile experiences - Redesigned settings screen with modern interface and expandable sections Fixed: - Push notifications redirect to a screen that reads ‘No data' - Error is thrown when user selects a chart from the ALP - Icon badge notification count is not cleared after notifications are read remotely - Images captured in-app are changed from portrait to landscape - Smart routing from list, form, and KB links to apps doesn't work - Focus does not start at the beginning of the page when selecting a location - Enhanced Chat citation links don’t work properly - Mobile questionnaire details text is cut off under the question - Smart assessment attachment upload fails on first attempt - A blank screen is observed on login despite successful authentication - Users can't be mentioned in the Activity Stream in Japanese - The checklist details screen is greyed out even if the ‘Available offline’ option is on - Submitting a secondary IFS causes attachments added to the original one to disappear - Images captured by the app camera or uploaded to a work order task have no geolocation data - Fix camera not showing on legacy form screens Detailed release notes can be found on the ServiceNow product documentation website.

New: - Liquid Glass design updates across the mobile experience - Introducing ServiceNow Otto across mobile experiences - Redesigned settings screen with modern interface and expandable sections Fixed: - Push notifications redirect to a screen that reads ‘No data' - Error is thrown when user selects a chart from the ALP - Icon badge notification count is not cleared after notifications are read remotely - Images captured in-app are changed from portrait to landscape - Smart routing from list, form, and KB links to apps doesn't work - Focus does not start at the beginning of the page when selecting a location - Enhanced Chat citation links don’t work properly - Mobile questionnaire details text is cut off under the question - Smart assessment attachment upload fails on first attempt - A blank screen is observed on login despite successful authentication - Users can't be mentioned in the Activity Stream in Japanese - The checklist details screen is greyed out even if the ‘Available offline’ option is on - Submitting a secondary IFS causes attachments added to the original one to disappear - Images captured by the app camera or uploaded to a work order task have no geolocation data Detailed release notes can be found on the ServiceNow product documentation website.

Fixed: -Smart assessment attachment upload fails and an unanswered question error appears on 'Submit' -Captured image attachments saved in Display P3 color space cause color shift in non-color-managed viewers -Mobile questionnaires details text under the question is cut-off -Images failing to upload -Unresponsive app when Face ID and access PIN enabled Detailed release notes can be found on the ServiceNow product documentation website.

Fixed: -Smart assessment attachment upload fails and an unanswered question error appears on 'Submit' -Captured image attachments saved in Display P3 color space cause color shift in non-color-managed viewers -Mobile questionnaires details text under the question is cut-off -Images failing to upload Detailed release notes can be found on the ServiceNow product documentation website.

Fixed: - Smart assessment attachment upload fails and an unanswered question error appears on 'Submit' - Mobile questionnaires details text under the question is cut-off - Voice Agent calls drop when users navigate away from the voice agent Detailed release notes can be found on the ServiceNow product documentation website.

New: • Attachments can be configured to upload in the background while using the app • UI Rules can be validated on form submissions • Multiple filetypes can be uploaded to AI Lens • Support for new Now Assist Premium Chat experience Fixed: • Crash in Firebase in CalendarStore • Unable to mention users in the Activity Stream in Japanese • Smart routing of List, Form, and KB links to apps doesn't work • A blank page is returned when searching for key words • Focus does not consistently start at the top of the page when selecting a location • The Question Circle icon doesn’t display correctly Detailed release notes can be found on the ServiceNow product documentation website.

Fixed: • Default date in the reservation screen is set to yesterday instead of today • Mobile device date does not match the date displayed in the platform • App crashes while uploading files in impersonation mode • Error when an action has a parameter screen and auto-redirect is configured • Failure to reload a page when refreshing after a timeout • 'Submit'/'Cancel' buttons freeze following a writeback error on an action item form • The 'Filter' button is hidden when more than one item is displayed • A 'Change Instance Alert' displays when a notification is selected in the 'Notifications' tab • Smart assessment crashes when a descriptive element is set as richText • An offline new-defect form photo is not visible in the Attachments/Activity Stream until sync Enhancement: • Introduced shared device mode, allowing multiple users to log into the same instance • Allowed users to continue and end the Voice Agent calls when backgrounding the app • Enhanced the 'Add Account' screen UI Detailed release notes can be found on the ServiceNow product documentation website

Fixed:  · Catalog icons are not displayed when the short description is long  · Catalog items without icons don’t align with catalog items that have them  · Video player configuration error when opening a ‘Campaign’  · 'Start travel' and 'Start work' footer actions don't work properly  · The error 'Agent.NowAPIError' appears intermittently  · Quick Action Function instance not visible on the launcher screen  · Incorrect date type value displayed on the Input Form screen  Enhancement:  · Support added for pre-login header login button visibility control  Detailed release notes can be found on the ServiceNow product documentation website.

Fixed: · Start Travel and Start Work footer buttons were unresponsive Detailed release notes can be found on the ServiceNow product documentation website.

Fixed: · The activity stream is not sorted in descending order · Performing write-back actions on work order tasks reduces app performance · Category icons on Now Mobile don’t load properly · Card sizes don't align with the font selection made by the user · Highlight color does not appear around carousel cards · A welcome image erroneously appears at the top of the screen · A field remains highlighted after dismissing a confirmation message · Carriage return suffix is not removed on barcode scans · The 'Set to Ready' option is missing for IGT task in Guided Task screen · Issues opening a record address from a URL link in Apple Maps · Barcode input text of type 'Accessibility' isn't visible when text is large · Synthesized response markdown table is not supported in virtual agent · Search gap of displaying a chat button on catalog standard search results to navigate users to virtual agent · Support the new AI gradient colors for all AI experiences · Updated reasoning messages UI in Now Assist Virtual Agent Detailed release notes can be found on the ServiceNow product documentation website.

• Fixed an issue where the form screen was not refreshing • Fixed an issue where the Activity stream displayed items out of order • Fixed profile images-related issues on the search results page

This update provides important bug fixes and updates and is recommended for all users. Detailed release notes can be found on the ServiceNow product documentation website.

Fixed • Bubble buttons appear to overlap • The Granular Delegation plugin causes dates to appear truncated • Error when using the 'Accept'/'Reject' notification actions for parts-sourcing flow • User can’t select a ‘Choice’ on a scripted input form if the previous page has slider inputs • Some interactive elements are read out without a role by screen readers • Theme coloring issues Detailed release notes can be found on the ServiceNow product documentation website.

Fixed • There is a gap in the title of the first choice in an inline choice field • On the Parameters screen, long descriptions are cut when the device is rotated Detailed release notes can be found on the ServiceNow product documentation website.

Fixed: • Attachments uploaded in offline mode are not visible once back online • Smart Assessment questionnaire responses are not retained • An ‘Email’ smart button doesn’t open in the default email app • A step loader is incorrectly displayed after a Virtual Agent response • Manually complete long forms and questionnaires resulting in slower inefficient user experience • Mobile supports custom languages • Voice-to-text in search and Now Assist Virtual Agent • Prominent action button that allows access to Now Assist or other global functions directly from the tab bar • Input form screen with AI Lens integration • Updated UI of standard search results page for refining search results and quickly finding the most relevant information with additional search result filters • New welcome page, org chart support and Doc QnA enhancements in Now Assist Virtual Agent Detailed release notes can be found on the ServiceNow product documentation website.

Fixed • Data Visualization Single score on the Mobile app displays an error on iOS 26 • The user is unable to use push actions due to an API error • The Now Mobile app crashes when attempting to reserve a workspace • The user can’t open an external link via a notification Detailed release notes can be found on the ServiceNow product documentation website.

Fixed issue with duplicate offline attachments for certain configurations

Fixed: • Rendering charts on iOS 26 Detailed release notes can be found on the ServiceNow product documentation website.

Fixed: Intermittent fetch errors when submitting records Unresponsive chat icon after returning to a chat AppAuth isn't launching Safari when the default browser isn’t Safari Allow the ability to turn off the ‘Ask a Follow Up’ feature in Enhanced Chat Other performance improvements and minor bug fixes Detailed release notes can be found on the ServiceNow product documentation website.

• Fixed citation & formatting issues for synthesized response in Search • Fixed an issue for managing the Microsoft Edge browser via Intune

Now Assist Virtual Agent • Support for KG Inline Citations & View Records • Web Search Responses with Citations and Sources • Multi Modal DocQnA • Dynamic Step Loader Now Assist Search • Synthesized Responses & Streaming from Search Results • Suggested Search Results • Attachment & External Content in Standard Search Results Fixed • The user receives push notifications after logging out of Now Agent • The Chat icon is unresponsive upon returning to chat after deleting an attachment • Web session timeout causes an infinite loop • Overlapping cards in the record section of ALP in Now Assist Virtual Agent Detailed release notes can be found on the ServiceNow product documentation website.