Fixed: • Attachments uploaded in offline mode are not visible once back online • Smart Assessment questionnaire responses are not retained • An ‘Email’ smart button doesn’t open in the default email app • A step loader is incorrectly displayed after a Virtual Agent response • Manually complete long forms and questionnaires resulting in slower inefficient user experience • Mobile supports custom languages • Voice-to-text in search and Now Assist Virtual Agent • Prominent action button that allows access to Now Assist or other global functions directly from the tab bar • Input form screen with AI Lens integration • Updated UI of standard search results page for refining search results and quickly finding the most relevant information with additional search result filters • New welcome page, org chart support and Doc QnA enhancements in Now Assist Virtual Agent Detailed release notes can be found on the ServiceNow product documentation website.

Fixed • Data Visualization Single score on the Mobile app displays an error on iOS 26 • The user is unable to use push actions due to an API error • The Now Mobile app crashes when attempting to reserve a workspace • The user can’t open an external link via a notification Detailed release notes can be found on the ServiceNow product documentation website.

Fixed issue with duplicate offline attachments for certain configurations

Fixed: • Rendering charts on iOS 26 Detailed release notes can be found on the ServiceNow product documentation website.

Fixed: Intermittent fetch errors when submitting records Unresponsive chat icon after returning to a chat AppAuth isn't launching Safari when the default browser isn’t Safari Allow the ability to turn off the ‘Ask a Follow Up’ feature in Enhanced Chat Other performance improvements and minor bug fixes Detailed release notes can be found on the ServiceNow product documentation website.

• Fixed citation & formatting issues for synthesized response in Search • Fixed an issue for managing the Microsoft Edge browser via Intune

Now Assist Virtual Agent • Support for KG Inline Citations & View Records • Web Search Responses with Citations and Sources • Multi Modal DocQnA • Dynamic Step Loader Now Assist Search • Synthesized Responses & Streaming from Search Results • Suggested Search Results • Attachment & External Content in Standard Search Results Fixed • The user receives push notifications after logging out of Now Agent • The Chat icon is unresponsive upon returning to chat after deleting an attachment • Web session timeout causes an infinite loop • Overlapping cards in the record section of ALP in Now Assist Virtual Agent Detailed release notes can be found on the ServiceNow product documentation website.

Bug fixes and general improvements

Fixed • Multi-Instance login does not work on iOS Agent Intune • Deep links in certain formats do not redirect properly • iOS web search design issues Detailed release notes can be found on the ServiceNow product documentation website.

Fixed · Deep links to embedded web pages Detailed release notes can be found on the ServiceNow product documentation website.

Fixed · File attachments using a Unicode filename show a percentage encoded · The user can’t upload a catalog item with a variable type attachment · Data visualization dashboards don’t work properly · WebView reloads when the app is foregrounded even if the session is not expired · Deep link URLs are loaded on an external browser instead of inside the app · Quick Links in the iOS Now Mobile App don’t open properly · Actionable notifications don't work when logged into multiple instances · Mobile UX analytics data collection fails due to a change in certification authority · A seat number label is missing from an indoor map · UI Rules are lost on a record form upon refresh Detailed release notes can be found on the ServiceNow product documentation website.

New • Attachment error handling • Input form screen navigation screen • Input form screen error window navigation Fixed • Application theme changes after closing and reopening the app • Certain colors are not rendered on iOS • Special characters are not displayed in file names • Problems updating barcode input forms with multiple inputs • The user can only view a small subset of list options in a Virtual Agent chat • Data visualization sources fail to decode JSON that does not contain a label • Placeholder text is not visible on an IT Asset Management asset • Input form screen survey shows incorrect choices when scrolling on iOS 18 • App gets stuck on blank screen when the user opens a push notification with redirection • Deep links from a QR code don't work when the blur app option is enabled and UX analytics is disabled • The wrong URL is loaded into the URL screen when switching between clone instances • A "Date" type input sends an incorrect time on iOS Detailed release notes can be found on the ServiceNow product documentation website.

New • Attachment error handling • Input form screen navigation screen • Input form screen error window navigation Fixed • Application theme changes after closing and reopening the app • Certain colors are not rendered on iOS • Special characters are not displayed in file names • Problems updating barcode input forms with multiple inputs • The user can only view a small subset of list options in a Virtual Agent chat • Data visualization sources fail to decode JSON that does not contain a label • Placeholder text is not visible on an IT Asset Management asset • Input form screen survey shows incorrect choices when scrolling on iOS 18 • App gets stuck on blank screen when the user opens a push notification with redirection • Deep links from a QR code don't work when the blur app option is enabled and UX analytics is disabled • The wrong URL is loaded into the URL screen when switching between clone instances • A "Date" type input sends an incorrect time on iOS Detailed release notes can be found on the ServiceNow product documentation website.

Fixed • UX analytics not being recorded Detailed release notes can be found on the ServiceNow product documentation website.

New • Additions and enhancements to Mobile Virtual Agent, including: o Agentic AI to boost live agent productivity o Chat history, in-line citations and custom search configuration o People match and query follow-up actions o Updated UI and multi-language support Detailed release notes can be found on the ServiceNow product documentation website.

Fixed - AI search genius result html links were not clickable Detailed release notes can be found on the ServiceNow product documentation website.

Fixed • A push notification with a universal link doesn't open the destination screen • Placeholder text is not visible on an IT Asset Management asset • The user is unable to end impersonation if the username contains a “\”character • The Mobile App doesn't display special characters in file names • UPC-A (12 digits) barcode scans are not supported • Users can’t suppress banner messages that appear when switching networks Detailed release notes can be found on the ServiceNow product documentation website.

Fixed * An error appears when selecting an external hyperlink returned by Virtual Agent * Messages sent by Virtual Agent are not labeled correctly * Now Mobile screen doesn’t update when navigating multiple web screen segments * External URLs can't be opened via push notification * Virtual Agent (VA) and Yokohama enhancements: * Loading state indicators and text streaming in Now Assist VA * Now Assist responses show attachments and external content sources * Users can bypass the instance selection screen * Edit and annotate uploaded images * Input form screen changes Detailed release notes can be found on the ServiceNow product documentation website.

Fixed - An error appears when selecting an external hyperlink returned by Virtual Agent - Messages sent by Virtual Agent are not labeled correctly - Now Mobile screen doesn’t update when navigating multiple web screen segments - External URLs can't be opened via push notification - Virtual Agent (VA) and Yokohama enhancements: - - Loading state indicators and text streaming in Now Assist VA - - Now Assist responses show attachments and external content sources - - Users can bypass the instance selection screen - - Edit and annotate uploaded images - - Input form screen changes Detailed release notes can be found on the ServiceNow product documentation website.

Fixed • The wrong error message displays when the app can't open a URL in an external browser • Signatures are too large on PDF’s generated from Agent Mobile • ‘Invalid URL’ error Detailed release notes can be found on the ServiceNow product documentation website.

Fixed • The user can’t log in to Now Mobile if a device passcode has not been set • A mobile publishing prefilled instance is missing if no instance nickname is set • Quick function instances are not clickable in Virtual Agent topics • The Home page loads twice when a deep link is clicked • A record can be saved with incorrect parameters if the date parameter field is empty • Ability to annotate photos captured with the mobile camera • New design for input form screen • Choice lists with limited selection are now automatically updated to inline choice lists • Improved login flow: a single instance is automatically selected, bypassing the instance selection screen Detailed release notes can be found on the ServiceNow product documentation website.

Fixed • Barcode scanner does not work properly • SVG images do not render in Now Mobile app • An error appears on app launch: 'No data available please pull down to refresh' • A success message is displayed twice when adding 'Log Incidental' to a work order task • User is not redirected to the barcode scanner screen • User is unable to remove favorited items from Now Mobile • App crash when closing and opening the app multiple times • An incorrect name is used when installing a build via TestFlight • "Link" type menu items in the mobile chat box are non-functional • Favorites are not saved after switching instances • Service Portal redirects to an incorrect login page if the session has expired • Geolocation topic block freezes on Now Mobile after the map is rendered • Mobile face ID login asks for a PIN when biometrics are enabled • A branding menu is displayed when the user isn't in conversation with a live agent • Security fixes Detailed release notes can be found on the ServiceNow product documentation website.

Fixed • SVG images do not render in Now Mobile app • Users are reported as ‘Anonymous’ in the User Experience Workspace dashboard • An error appears on app launch: 'No data available please pull down to refresh' New • Trigger Now Assist skills (Record Summarization and Resolution Notes Generation) directly in Virtual Agent on mobile • Users can easily edit/refine Resolution Notes using Now Assist Context Menu on mobile Detailed release notes can be found on the ServiceNow product documentation website.

Fixed • SVG images do not render in Now Mobile app • Users are reported as ‘Anonymous’ in the User Experience Workspace dashboard • An error appears on app launch: 'No data available please pull down to refresh' New • Trigger Now Assist skills (Record Summarization and Resolution Notes Generation) directly in Virtual Agent on mobile • Users can easily edit/refine Resolution Notes using Now Assist Context Menu on mobile Detailed release notes can be found on the ServiceNow product documentation website.

Fixed • Read-only Date/Time field is editable • Favorites are not saved when switching instances • Favorited items can’t be removed • The user is not redirected to the barcode scanner screen • Fulfillment instruction text is truncated in Now Agent • The Mobile UI rule to make the date field read-only doesn't work • Payload sent via Virtual Agent mobile app is different from one sent via desktop New • Streamline authentication for external URLs via Configurable External Authentication Browser Detailed release notes can be found on the ServiceNow product documentation website.