Etiqa‪+‬ 17+

Formerly known as Etiqa Smile

Etiqa Insurance & Takaful

    • Free

iPhone Screenshots

Description

Etiqa+ is an all-in-one app created by Etiqa Insurance and Takaful for our customers to:

• View and manage all their policies
-Keep track and get a quick overview of your policies from your mobile device

• Get medical assistance
-Locate the nearest medical panel providers to you
-Submit medical claims 
-Request and track the status of guarantee letters (both locally and overseas)

• 24/7 Auto Assist care
-Get help for your vehicle anytime you need it with towing assistance
-Find the nearest workshop to you

Earn up to 30% cash rebates with Drive Less Save More
How it works:
-Opt in this FREE add-on when you purchase a motor insurance or policy with us
-Remember to activate this add-on via the app by submitting your vehicle’s odometer reading. Don’t worry, SMS reminders will be sent.
-Once the add-on is successfully activated, you can submit your cash rebate request via the app by uploading your vehicle’s odometer reading anytime during your policy’s active period

How to Get Started
Download the Etiqa+ app and sign up for an account. Simply follow the steps. 

Got an inquiry or need help?
Go to the “Support” tab on the app for further assistance

What’s New

Version 6.0.22

Features:
- Implement edit email and mobile no in user profile
- Implement in app motor renewal
- Wellness Virtual Run

Bugfix:
- Fix status only shown N/A for DLSM in homepage
- Fix error message vehicle claim
- Remove “3 days wording” in Travel Buy page
- Fix wellness sleep data
- Fix policy selection in medical claim
- Fix username disappear during login page

Ratings and Reviews

4.7 out of 5
12.7K Ratings

12.7K Ratings

Helllo30 ,

Good and Convenient

Etiqa is my 1st preferred and choice for travel insurance, very good experience on claim experience with Etiqa and I recommended to friends and family to buy and use this insurance. Policy also available for special coverage such as Covid-19 and adventures activities, hope they can still improve and come out with more coverage option.

Developer Response ,

Hi, thank you for the 5-star rating. We appreciate your feedback. If there is anything we can do for you, just let us know at etiqamysupport@etiqa.com.my! Have a wonderful day!

Philip Low ,

Drive Less Save More

Everytime the system to submit for rebate is down for maintenance, no notification is posted in the app .. causing user to believe there is problem with the app. Also, each time the app is updated, I always have problem submitting for the rebate. The latest was since yesterday morning.. while the app was updated 3 days ago, maintenance was carried out a day before yesterday. Then when the rebate submission was supposed to be up, I had issues submitting until I gave up. Gave another chance this afternoon and deleted and reinstalled the app .. only then did it work. Also, when I had the initial problem and tried to have a live chat through the app, I was connected to any agent even after waiting for more than half an hour .. I hung up.

Developer Response ,

Hi. We are sad to know that your experience on the app and our service was not satisfactory. Thank you for your feedback and we will improve better. Kindly email us at etiqamysupport@etiqa.com.my if you require our assistant.

Alvin L ,

Not User Friendly

1. Developers don’t understand English or are lazy. After submitting this review they ask users to give details to their support email. This means they don’t understand or they don’t communicate with their support team. 2. Drive less save more odometer reading submission using Iphone 13 : After the odometer reading is input to the text box, the software keyboard blocks the “next” button and we have to touch another part of the screen to reveal the “next button”. This is not user friendly because the user needs to think what is the next step after he keys in the odometer reading and unable to proceed.
3. Why does the user need to click the check box that he agrees with the term and conditions? To save this step, the app should ask to user to agree only 1 time for this entire insurance plan.
4. This app does not include motor insurance claims nor list the manual steps needed to do such claims.

Developer Response ,

Dear user, may we know more details on your issue in order to guide you further? You may send an email to smilesupport@etiqa.com.my .We hope to hear from you soon. Sorry for the inconvenience caused.

App Privacy

The developer, Etiqa Insurance & Takaful, indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer’s privacy policy.

Data Not Collected

The developer does not collect any data from this app.

Privacy practices may vary based on, for example, the features you use or your age. Learn More

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