Overall the rental car journey were general good experience besides the first 90 mins of my journey when the first car allocated to me went malfunction after 3km drive 🙈 I was informed to stop the car waiting for exchange but later when I found a place to park I was again inform to remove the car to my next destination 🥶 there were quite a bit of hassle when I was late for my meeting due to the inconvenience caused. Hope the company could help to provide more regular check on their cars for rental from time to time in the future.

I filled up more than 50% of the gas and wanted to apply for a refund. I called customer service but didn't get a satisfactory answer. After returning the car, they blocked my account. Is this your attitude? Not only is it irresponsible, but the attitude is also bad. I hope they can give a reasonable answer. When I called customer service, they kept asking for before and after comparison photos. But when I picked up the car, they didn't ask for a photo of the gas tank. Is this where you make money from costumers? ? The most incomprehensible thing is blocking my account?Saya mengisi lebih daripada 50% gas dan ingin menuntut wang gas saya menghubungi perkhidmatan pelanggan, tetapi saya tidak mendapat jawapan yang ideal Selepas saya memulangkan kereta, mereka menyekat akaun saya. Lupakan sikap tidak bertanggungjawab, sikap saya tidak baik saya harap saya dapat memberi jawapan yang munasabah. Apabila saya menghubungi perkhidmatan pelanggan, saya terus meminta gambar sebelum dan selepas, tetapi apabila saya mengambil kereta, saya tidak meminta gambar minyak kereta Adakah ini tempat anda membuat wang daripada pengguna? ? Bahagian yang paling sukar difahami ialah menyekat akaun saya?我加了超过50%的油，想申请索取油钱 打电话问客服 并没有得到理想的回答 过后还了车 还直接拉黑我的账户 这就是你们的态度？不负责任就算了 态度还不佳 希望可以给了合理的回答。 打电话给客服时 一直说要前后对比的照片 可是在我取车的时候 并没有要求拍车油 这就是你们赚消费者的地方？？ 最不能理解的地方是 拉黑我的账户？

I read in previous comments that the 1st time experience were painful, I couldn’t agree more…the pain comes from getting the car and returning the car and in between the odd alarm that comes on when you start to drive…Getting the car pain started from trying to take the pictures with the driving plate and your face, which was extremely awkward; I had to squat to take the picture. Trying to contact customer service in the basement of a car park with poor reception was stressful especially when you are in panic mode because you cannot get the car to unlock, not being careful to inspect the car for cleanliness, for dents was another rookie mistake-the noticeable issue was the car was filled with cigarette smoke which I reported quickly.Returning the car was also stressful… trying to remember which car park bay to return to..Also, forgetting to take the before and after car wash photos which I decided ‘forget it’ I am not asking for reimbursement … in the end I wonder if it will be better just returning as is and get the charge from GoCar, because that was what shared to me when I asked what happened to my complaint about the car smell… customer service informed previous customer was charged… hmmmThe plus is the customer experience team - they were great…thank you I thought I was well prepared with the instructions but all that instructions flew out of the window …In the end, cost-wise came to about the same if I rented from traditional rentals…Will I use GoCar again instead of traditional rentals… I suppose this is the future…so maybe … If I do, hopefully I won’t repeat all the rookie mistakes…

I booked a car before raya and when I went to collect it after driving I found out it has ABS and different other problems that it’s dangerous to drive , after waiting for 2 hours they decide the swap the car for me and the other car I took I drove to my home just to find out it has the exact same problem ( they don’t do any maintenance BE Careful ) after that I asked them to cancel , they wasted my time and money to book grab to go and collect the car and I booked another car nearby just to find out they inform me just half an hour before the journey that it’s not at the pick up location again lack of management, and the want me to go pick another car from all the way in kl just to drive to Seremban , what a joke . I tried to explain to the lady in customer service which from her accent is Indian , she was shouting at me and telling me some nonsense as she was paying for the trip , anyway I asked for full refund and this is the last time I use this , will delete it and make it my mission to spread this to everyone