Golden Screen Cinemas 4+

Horrible to use after latest major “update”

The old GSC app was not perfect but it was easy and straightforward to use and I could search by theatrres or movie easily and complete my purchase in under 5 minutes . The NEW app now however .. is HORRIBLE and very frustrating to use . It is one of the worst app I have used now in a very long time . Selections are very confusing and worse of all in this day and age, extremely NON-INTUITIVE... and to add insult to injury .. full of intrusive Advertisements ..even right in the middle of the movie selections list !! The developer of this app has really done GSC a disservice with this terrible and almost unusable update . It is putting me off watching movies in GSC if I get a headache every time I try to buy a ticket with this app. And I am sure I am not the only loyal customer GSC will be losing if they don’t get their app fixed soon .

Developer Response ,

Hi, we are always looking to improve the experience for our users, and really appreciate the feedback. If there is anything specific we can look into, please contact us at cs@gsc.com.my.

Finally… But…

MY users had enough complaining this so-called “No. 1 Cinema app” stuck with first generation Retina display resolution like forever ever. Counting from iPhone 6, took it bloody 5 years to FINALLY evolves to fit larger display resolution natively. And you thought, “at last, say no more to horrible user interface!”.
BUT then, guess what, the very next second you found out it requests your mobile number for account login instead of email which used to be on previous version, and it cannot recognises your mobile number registered with your GSC account?! So we have to sign-up via mobile end all over again?! Then what about our ticket history? All gone for good?!
For GuanNinMa’s sake, GSC, please don’t tell me this is another crazy half-baked app. Like we Malaysian always said, “don’t know whether to cry or laugh” 🤦🏻‍♂️🤦🏻‍♂️🤦🏻‍♂️

Developer Response ,

Hai, please be informed that all members will need to sign up again with a brand-new account in order to book and purchase tickets, as your existing GSC account will no longer be valid. You may use the same email to sync your purchase history. Thanks

What happened?

I used to love using GSC Cinemas' app for booking my movie tickets, but their latest update has completely ruined the user experience. The new app is a complete disaster - the navigation is confusing and it's extremely difficult to find what you're looking for. Trying to search for movie tickets and pay is an absolute nightmare.

I don't understand why GSC Cinemas decided to change their app when the previous version was so much better. It's frustrating to see a company make such a huge mistake and alienate their loyal customers.

If you're thinking about using the GSC Cinemas app, I would strongly advise against it. Save yourself the headache and find another cinema app that actually cares about providing a good user experience.