i-Muamalat Mobile 4+

Recently, my acc have being deactivated and i dont know why. if there a reason that i should know? and where can i know it? i need to use this online transfer cuz now mco and i hope it can be fixed asap. thank you

Above are the complaint from me before. i have been followed your suggestion to call the number about my acc have been deactivated and you said during mco call center will open from 8am to 8pm but from yesterday i have been try to call and nobody answer the call. i hope you can respond it asap. Thank you.

There are several factors that can cause your account to be deactivated, including errors in entering the password for 3 attempts. However, for security and verification purposes, kindly contact our Contact Centre at 1-300-88-8787 (local) or 603-2600 5500 (overseas). During Movement Control Order (MCO), our Contact Centre operates from 8.00 am until 8.00 pm every day including Weekends and Public Holiday.

The mobile app is ok but can be more user-friendly especially the i-MSecure registration and activation process.

Consider providing a simple guide or link to show how a customer can activate. You had it on the login page in “Announcements” but just stating Activate i-MSecure via the Muamat Online Portal….. is not enough. Just show a quick guide on “how to” will help tremendously and advise the 720 mins = 12 hours for activation.

When I finally registered for it, and waiting for 12 hours, then my mobile app was in “Loading…” mode for 2 days. So I had to uninstall mobile app and install once again. I installed the mobile app easily but then as website portal showed device connected and activated so I did transfer. The transaction approval was apparently sent but I didn’t receive anything on my device to be approved.

I had tried a few times and I deleted the device and went to the whole process to register the device once again. And here waiting another 12 hours for activation. It is really frustrating

Know the mobile app took a lot of effort to be developed but the i-MSecure token registration process of 12 hours to verify and activate is far too long! Please do consider reviewing Maybank’s mobile and online banking features as well as secure verification etc. The whole process is much simpler and user-friendly.

Dear valued customer, thank you for your valued feedback submitted to us.

Kindly be informed that we have provided a link to further guide on i-MSecure at i-Muamalat Portal Page. You may click on "Announcement" > Enhanced Security with i-MSecure Authentication > scroll down until the link provided> visit the website address. Aside from that, you may visit our official website > go to Enhanced Security Features for i-Muamalat > refer video guide titled "iMS Passcode Activation".


There will be a 12-hour Cooling-off period once the i-MSecure has been successfully activated. This is to ensure only you can access to the i-Muamalat account and perform transaction approval via i-MSecure. Please ensure to allow push notification for i-Muamalat App and set the Date & Time settings of your device as Automatic.


You are kindly advised to avoid from uninstall i-Muamalat App after you have already activated i-MSecure. Otherwise, your device will be unbinded from the i-MSecure token.


Nevertheless, we appreciate your kind support and will continuously improve our service. Please do not hesitate to reach our Customer Careline at 03-2600 5500 for any further concerns. Thank you.

No notification or anything pop out for me to approve my transaction. So far few months passed. No solution for this. Surprisingly those favorite account transfer, no need approval from the apps. Which I am not sure it is good or not interm of the security, BUT luckily it do helps me to transfer money to my Bank Islam account first (no need approve as it fav acc) then do transaction to another acc using Bank Islam apps instead. My suggestion is if you dont have stable apps yet. So many bugs yet to fix. Why dont just do traditional way of TAC number instead. Brag like having apps but seems not functioning. I have many account with bank muamalat so far but this is very disappointing. Or else people will move to another bank which is has more stable & reliable apps. Please take this review seriously thanks.

Dear valued customer, thank you for your feedback. Kindly be informed that once you have successfully set your favorite account, no approval is required for the subsequent transactions. You may opt to add/remove any of the favorite account(s). As part of initiative in the banking industry against scam/fraud, customers are advised to activate i-MSecure token and transaction approval can be done on authorized device only. For any issue, please report to our Customer Careline at 03-2600 5500. Our officers would be glad to assist you further. We appreciate your loyal support towards Bank Muamalat.