Secret Recipe MY 4+

I just place an order for cake pick up and custom writing on cake, after payment successfully (No history or Order tracking) can be found on the app! Please improve all this simple online booking thinggy…

Hi, we apologize for this. Please send us your concern at feedback@secretrecipe.com.my along with the screenshot of the error you receive. This will be handled with utmost priority.

I ordered two times from this app, yet both have major problems. I suggest you dont use this app at all and if you really want, just buy it yourself or order through other food delivery app. The first one i had to wait forever, and then when I reached out to them, they only said THEN that they dont have delivery guy, so they just cancel my order. Cant they even call me and had to wait for me to call hourss later? The second one, i ordered dayssss earlier, and when its the day of my father’s birthday, they reached out to me on almost noon, few minutes from the time the order is supposed to arrive, and said that they DONT have the cake I ordered. How absurd.

Hi, thank you for your feedback. We will share this to our team to look into this. Please let us know if you require further assistance. You may also reach out to us at feedback@secretrecipe.com.my for further inquiry.

There’s no purchase hisyoray/detail that e can refer too (especially since we hv successfully made the payment). And also there wasn’t any email received on the successful payment receipt + order details.
LUCKILY i screenshot my sucessful purchase & order details/number page before it goes off - and non-tracable. This is not good as how will we know our paid order status. pls improve this ASAP.
you’ll need My Order page with all the purchase details & history plus receipt (with all the paid tax amount) on successful payment & successful order (with full order details).

Thank you for your feedback. Rest assured, we will share your feedback to the team to investigate and make sure that this issue is rectified.