Treepz 4+

App not working

This app isn’t user friendly and it’s not even working.

APP NOT WORKING!

I downloaded this app over 2 weeks ago and I’ve not been able to use it to order a bus ride. There’s is no guide on how to order a ride. Once I input my bus stop and the bus stop of my destination, it loads forever only to tell me “ oops, no buses available”. This has been the response I’ve been getting any time any day. Besides, there’s no help function on the app to be able to call or send a mail to rectify any problems regarding this bus system. I see your buses at iyano oworo everyday I take th DANFO bus. Does this mean I have to always go to iyano oworo to board? I thought the whole essence of this system is to make transportation easy, hence the reason why there’s indications for our location so we can be picked at along our various bus stops.
Sad part is my wallet has been funded. If I will. It be able to use this app efficiently without hassles, I’d need a refund and delete the app thereafter.
PLEASE RESPOND

Developer Response ,

Hi, we apologize for the delay in responding to your message. More buses have been added to our Lagos fleet and the Iyanaoworo route is active. If you need assistance with anything, please write to us at info@plentywaka.com and we will be happy to help:)

NOT CUSTOMER SERVICE ORIENTED

The drivers are largely unprofessional and rude at times. Trips take too long as they stop everywhere.
It’s usually an issue funding my purse and I could eventually get debited twice/thrice!
The only reason I’m giving a star is for the comfort which I don’t consider undeserved considering how much I spend on trips.

MY LAST AWFUL EXPERIENCE
I had boarded a bus from Total to Abraham Adesanya pickup bus stop, I called the driver immediately I booked, to let him know I would arrive in 5minutes (less than 2km) and he told me he’ll wait. I got there in less time but not only had he left, he made sure I was charged a hundred naira for not showing up—all these without notifying me.
I got to the bus stop and couldn’t even join another bus anymore because I only had 550–exact fare—prior to the deduction and I couldn’t refund my purse. I had to join a danfo (which I could have taken initially from my bus stop—for far less) and ended up getting to the office late. This was about the second time this would happen.
Why is it called “booking” when I am not allowed even 4minutes???
It’s only self control that hasn’t allowed me delete the app since then

Developer Response ,

Hi, we'd like to say thank you for your continued patronage and support. We apologize for any inconvenience you have experienced. Please bear in mind that we have a 2-minute wait time at the bus stop which is strictly adhered to. This is why riders are advised to order rides when they are already at their pick up bus stops. This is to avoid getting charged a no-show fee of 100 Naira. Rest assured that we will keep working hard to serve you better! Do send us an email at info@plentywaka.com if you need further assistance.