If you request something through the app like a repeat prescription it disappears into the ether so you have no idea whether it worked, whether it was received or approved and no record of when you did it. After about a week and a half I tried again, again nothing, so eventually contacted clinic directly and it was sorted. Then I got charged for 3 prescriptions which I couldn’t fulfill before expiring.Most recently the same thing happened. The prescription request didn’t get processed in a timely manner. I assumed my doctor is on holiday again so left a message saying I had heard nothing but don't give and charge invoice me for another prescription but that’s exactly what happened 😡😡😡

This app and any others associated with Indici should be avoided at all costs. If you are a medical practice, then do not inflict this rubbish on your patients. If you are a customer of a medical practice that has MyIndici2.0, as am I, then welcome to the flakiest app in the Store. MyIndici forgets your password and the temporary password it sends you doesn’t work. Any forms you need to fill in are covered by your phone’s keyboard, making it impossible to see what you’re typing. If you set up thumb and face recognition on your phone, MyIndici soon ‘forgets’ it and you are back to square one. Finally, MyIndici Help is no help and, if you try to locate these ragamuffins in order to phone them directly, you can’t.

Downloaded app as required. Changed password through “Forgot my password” and was given a six character”new password” that did not have a capital letter in it and therefore wouldn’t work! The given password was also labeled as “weak” in my password vault! No indication how thumb recognition was to be established - why not finger as most recognition works? Face recognition would be good but I suppose that wouldn’t work as most times the face on screen would be angry, frustrated or having a medical event!App certainly does not come with clear instructions or any bells and whistles! Continue to use abridged version of old app, because I am unable to set up “thumb recognition”!Den

Just thought to add that this app will only fit the screen correctly on my iphone xs max, if you DO NOT make any adjustments to the iphone settings>accessibility> display and text size settings. Which is a helpful functionality that apple OS’s have to allow the text size/ style/ boldness to be adjusted to help those with less than 20/20 vision (like us oldies).Apple’s functionality is called “dynamic type” and this app shows that it isn’t compatible with this functionality..So please get it updated to run as intended, asap, and stop us having to adjust the settings every time we want to use this app,