Sky Sport Now 4+

It may be me but since the upgrade there are a plethora of issues at least for me. The main ones

- if you go on the TV guide and then go back to a programme in the past and then stream it defaults back to live TV. Very annoying if you not want to know the score of a last match

- streaming on Apple TV is inconsistent, sometimes it doesn’t work at all. Often it fails to load or gets very slow and the sound becomes blotchy

- the timing for On Demand replays for the premier league today (28th August) took longer to show up. Maybe co-incidence it was the week after the upgrade

- the LIVE TV panel that shows all the current programmes has never worked for me

- the ordering of the on demand for Premier League is confusing. Often you can’t see clearly if it’s highlights or full replay unless you look at the running time. They should categorise it at the top

- the TV guide is so difficult to follow and too busy to actually see what’s on. I know after a time you know what channels the Rugby League is in etc but it’s hard to read

- on The TV Guide there is no date so when you move back you don’t know what day you are on. This is useful as if you know the live broadcast for the event was at a specific time you can find it easier

All in all great content but the app in my opinion is very sketchy

I finally capitulated and bought SSN, having ditched their expensive satellite service years ago, due to price and awful customer service. I regret it already. I have used Spark Sport, Flo Sports, GCN and other sport / streaming apps. For the life of me I can’t use the SSN user interface. I can’t see what’s live, what’s on demand, when an event actually took place, the tv guide is over complicated and glitchy, and the streaming quality for soccer is appalling (can barely see shirt numbers). I just fail to see how anyone can make an app so impossible to use, with such a poor quality picture. Why the 24hr limit on replays? Especially when lots of sport is from Europe. It gives you just one evening to watch it! We have moved way beyond putting stupid arbitrary restrictions on what users can do or not do. Give the customer a great product and they’ll be loyal. Charge them twice as much as Spark and put out a crappy product with an impossible app, and you deserve to go out of business. Honestly, I’m regretting giving you my money again. You don’t deserve it.

Soccer fans are in for a shock when they try to watch the Premier League this year on Sky Sports Now. After the Spark Sport very clear picture quality you will see an immediate down grade with SSN (Sky Sports Now). Search forums and you will see that many have identified this as a known issue. Sky claim they are streaming at 1080 but the picture just looks bad. Check out the green soccer pitch. And when the action moves it is worse. Sky know this and have an answer. Subscribe to their satellite service and get a great quality picture via satellite and via their other app Sky Go. That’s right. They have a great streaming solution but you can only get it if you get their expensive satellite service. Sky, I hope you are ready for the avalanche of complaints when the EPL starts and people think they will be able to stream English soccer like they did on Spark last season. Sky, please reply and let me know when quality will match Spark Sport. Do not ask about my device or broadband. Multiple devices and high speed broadband. Will all know how to stream high quality video from the best apps.