I will update my rating once the process is complete, but so far, my experience with Cash Mart’s customer service has been very professional. They are quick to respond to both emails and texts, and it’s clear that their team is well-trained in customer service handling. As others have mentioned, the processing takes longer than usual, but this indicates they are thorough in verifying the identity of their clients. Overall, I recommend their service.

[Updated review from a 5 star to 1 star] REPORT TO SECFirst off, it was indeed fast. Customer support are friendly and made you feel like they are there to help. Now, when it comes to application, straightforward documents needed. Had several calls back and forth with the team and they have also urged me to get the documents sent while on a call to get it completed. I was approved for the loan 7,000 with processing fee of 10% and total repayment will be at 11,000 (kinda outrageous), signed agreement, only to find out it will be disbursed on Wednesday April 23, 2025 which for me is a bit of a let down, although their reason was "system issue" I agreed but as the day progress, I checked the other feedback and found some same situation where in you got approved and yet you will have to wait for a couple of days for disbursement. For an emergency type situation where the money is urgently needed, this is not the best option to go with. For an approved loan, you will have to wait for a couple of more days before it gets reimburse, which to me is a high risk and seems to be a scam. Most online lenders offer real-time approval and disbursement which is normal, unless you are a big bank that has processing due to cheque deposit and a multi-billion peso company.So please beware of this app.They collect some of these information:Valid ID (Normal)Proof of Billing (Normal)Front Card Photo (Critical)Back Card Photo (Critical)Also, they require you to sign the back part of your card. How unsafe is that especially for an online transaction. If you want a headache, go with this app. If you want a peaceful application, go find another loan app.

Hello Cashmart,I will no longer continue my application, this lending app is worst. Make sure to indicate next time that you need the proof of billing in a PDF file instead of me thinking that it was a screen shot bill only. Also please elaborate that I shouldn’t crop my bank account once I take screen shot of it. This app is not worth it after claiming that the application will proceed after 24 a hours but guess what my application has been pending since last week and no progress at all. This is not recommended if you need immediate money to pay unexpected bill. I am just borrowing 10k to cover my unexpected bills this month but I wasn’t aware that it may took a week to complete the application its more than a week to be honest. I wouldn’t recommend this app you guys just wasted my time, this app should be cancelled lol.

I have been a loyal client of Cashmart for several years, but unfortunately, the service has deteriorated significantly over time. Recently, I settled my remaining balance (which had an excessively high interest rate) on the exact day it was due. Despite this, I continued to receive emails and text messages claiming that I owed additional payments and that penalties were accumulating.I have provided proof of payment multiple times, including screenshots, and the app clearly shows that my loan has been paid off. Yet, these unnecessary reminders persist. This ongoing issue feels like harassment and could be grounds for a formal complaint to the Department of Trade and Industry (DTI). I strongly urge Cashmart to address this immediately.