It has been FOUR WEEKS, and I STILL cannot access my own money because I cannot even log in to my account. How is this acceptable for a banking app?UNO Bank introduced UNO 2.0, but what exactly was improved if customers can’t even reliably access their accounts? A new version means nothing if the basic functionality of a banking app is not working properly. What is the point of having an account if I cannot access my own funds when I need them?I initially opened an account because of its integration with GCash, but this experience has seriously damaged my trust in UNO Bank. At this point, the inability to access my money for an entire month is genuinely concerning and makes me question the reliability and security of this service.My money is not a feature that can be temporarily unavailable. It is MY money, and I expect to be able to access it.Four weeks without access is beyond frustrating. Customers should not have to deal with this level of inconvenience just to use their own funds. A banking service should provide reliability and peace of mind, not leave customers wondering whether they can access their money at all.UNO Bank, please stop prioritizing a new app experience over the basic service your customers actually need. Fix the login issues, provide a clear explanation, and give affected customers a concrete resolution.I WANT ACCESS TO MY MONEY. If this cannot be resolved, then tell me how I can withdraw my funds and close my account. This experience is unacceptable, and I would strongly advise potential customers to think carefully before trusting this app with their money.

I am starting to think that this app is a huge scam. I also added funds for the app to automatically pay my next bill in its total amount. I ready my funds 1-2 weeks before the due date but the day after I added, I was charged Php500 for "Loan Disbursement", but when I checked my Account, they didn't even deduct the said amount from the total bill payment. I didn't even know what I was charged for, lol. I have literally evidences of my transaction history. And now they are accusing me of late payment in the app even though it is still just the same actual Due Date and they haven't even collected my payment yet. And also, this new app won't let my selfie through when I have good lighting and no facial accessories. THIS IS A SICK JOKE.

I’ve been trying to complete my selfie verification for three days, and it keeps telling me “Failure.” Like, what?! This is supposed to be quick and seamless, just like any other digital bank, but this new app is driving me crazy.Imagine having your own money but not being able to access it while your bills are due. I tried contacting support through the in-app chat, only to be told that I must log in to Uno 2.0 first. Like, what?! How am I supposed to log in when the verification keeps failing?After a lengthy explanation of my situation, I still received no real help or solution.What am I supposed to do now? The worst part is that I’m currently outside the country, making this whole situation even more frustrating.This is beyond disappointing. People need access to their own money, and customer support should be able to provide actual solutions, especially when customers are locked out of their accounts through no fault of their own.

I am very disappointed with my experience with UNO. I was asked to pay a ₱300 application fee, which I initially thought was a service fee. I was later informed that it was an application fee for the assessment and processing of my loan application. However, my application was declined.I understand that loan approval depends on the bank’s evaluation, but I believe this should be clearly explained to customers before collecting any fees. It is frustrating to pay ₱300 without receiving the loan I applied for, especially when the reason for the sudden decline was not clearly explained to me.UNO should be more transparent about its fees, loan approval process, and the possibility of rejection before asking customers to pay. Customers deserve clear information, honest communication, and a better customer service experience.I hope UNO improves its transparency and customer service so other applicants will not experience the same disappointment.