Security Bank Online 4+

I regret to inform you that my trust in your bank has been severely compromised due to the poor customer service and the consistent disruptions of your online banking services.

Firstly, I am extremely disappointed by the lackluster customer service I have experienced. It took an incredibly frustrating period of five days before I received any response to my urgent email. Such a delay is completely unacceptable and demonstrates a complete disregard for the value of timely and efficient communication. The lack of urgency displayed in addressing customer concerns is deeply concerning and reflects poorly on your bank's commitment to customer satisfaction.

Furthermore, the frequent maintenance of your online banking platform has become a severe source of inconvenience and frustration. It is disheartening to encounter disruptions and unavailability on a monthly basis, impeding my ability to carry out essential financial transactions and manage my accounts effectively. I entrusted my hard-earned money to your bank with the expectation of a reliable and seamless online banking experience. However, the recurrent maintenance periods indicate a lack of foresight, planning, and consideration for the convenience and peace of mind of your customers.

My salary always came on time but me paying bills was the delay. I’ve never had issues with the other banks before we had Security Bank for our company’s payroll but with them, all I experience was stress.

Online banking always have maintenance but the app itself was a bit older than what other online banking apps other banks have. It was way too outdated. It would be fine with us if your maintenance and updates were really to improve the app but I don’t think that’s not gonna happen. It always frustrates me whenever I use your app, one time I had to pay for my credit card because the day I received my salary was the same day as my CC due date. But you know what, maintenance took almost two days and I got charged for an interest fee just because I was delayed in my payment.

What are you fixing in your app when there’s no changes every after the maintenance. Fix your system! Online app should work all the time as we may experience any emergencies anytime and needed to withdraw money. Your system is very unrealiable honestly.

Now I get to question myself. Why did you created an online services which cannot deliver good service? The app was created to share it’s own purpose but it’s not what we can see. There is always a problem in your online app. Never been good lately. Both app is always down. Which in fact you can find some good I.T to fix the problem but you just let it pass. Hope this reviews reach you well. I will come again and leave my review if anything changes for the BETTER. For now i give 1 star. There are calamities sometimes and this online services makes it convenient for all people hope you do your part. Thank you for securing our money, to the point that me myself and ₱67,745,529 filipino voters cannot access it anymore. Hope this review finds you well and you’re family. More power. Thank you