Welcome to KE Live, the official self-service mobile app from K-Electric. Designed to bring effortless convenience to millions of customers across Karachi and surrounding regions, KE Live puts complete control of your electricity services right in the palm of your hand.
Say goodbye to long queues and hassle. Whether you want to view and pay your utility bill, submit your own meter reading, track real-time power updates, or lodge complaints, KE Live makes managing your power connection quick, seamless, and transparent.
Key Features You'll Love.
Live Power & Load-Shed Tracking
Stay informed about your area's power status in real time. View accurate load-shedding schedules, planned maintenance outage alerts, and live updates whenever you need them.
Instant Billing & Multi-Account Management
• View & Download Bills: Access your latest electricity bill, duplicate bills, and payment history instantly.
• Link Multiple Accounts: Easily manage and monitor multiple KE account connections (home, office, or rental properties) under a single login profile.
• Online Payment Options: Pay your monthly bills securely using your credit/debit card directly within the app.
Self-Reading
Take charge of your billing cycle! With our interactive Self-Reading feature, you can upload a photo of your meters and manually submit your reading to ensure accurate and transparent billing.
Complaint Registration & Real-Time Tracking
Report issues effortlessly without calling customer support.
• Lodge technical/electricity outages or billing complaints with a few taps.
• Track your technical complaint resolution history in real time.
• Report safety hazards or illegal power theft quickly and anonymously to keep your neighborhood safe.
New Connection & Account Management
Apply for new electricity connections, update personal account details, and request tax certificates directly through the app.
Why Choose KE Live?
• Instant Updates: Receive automated push notifications for upcoming bill due dates and outages.
• Secure & Verified: Protected by secure OTP mobile authentication and encrypted transaction.
• 24/7 Digital Convenience: Access all core utility services anytime, anywhere.
KE Loyalty & Offers
Enjoy exclusive discounts, cashback, and special perks from top partner brands just for using the KE Live app.
Auto-Pay & Saved Cards
Securely save your card for 1-click checkout or set up automatic monthly bill payments to never miss a due date.
Getting Started is Easy!
1. Download the KE Live App.
2. Register using your mobile number, CNIC, and basic details.
3. Add your 13-digit KE Account Number found on your electricity bill.
4. Enjoy total digital control over your power connection!
Have feedback or need assistance? Connect with us through our multiple 24/7 support channels:
• In-App Feedback: Share your thoughts directly in the app.
• WhatsApp Service: Save 03480000118 and send "HI".
• Email Support: customer.care@ke.com.pk
Download KE Live today and experience smart, hassle-free power management!
I have just updated the app to latest version and apparently when ever i open it, a popup comes asking me to update the app, it then logs me out and i have to login every time i launch the app. It was fine previously but broke after the update. Please fix it.
Developer Response
Hi, we are sorry that you faced an issue. Could you please share your contact details with us on kelive.support@ke.com.pk so that we can get in touch with you and resolve the issue.
Worst application for a customer facing application
Berlin3347
This application is pathetic everything lags after 100s of refresh then i get if there is an outage or anything happening to my area to report… i am getting useless messages opening this app .. doesnot work on the slow internet my google signin does not work… if you need help i am a developer i can help you build a good working portal… but the current system is just awfully pathetic… this is not a publicity stunt … but a genuine review for this useless application
Useless App
S. Allana
There is no point of this app when bill info is available on website.If power supply is off the user already knows it.I found one useful option of complaint lodgment however it is not working and showing network error. Moreover there is no option of pasting the copied comments in case app shows any error.Your call center representative does not know anything, atleast utilize this medium to keep your users updated.
Developer Response
We really appreciate you bringing this to our attention. We would like to investigate your issue. Please share your contact details with us at Customer.care@ke.com.pk so that we can resolve the issue.
Good Job
NextGenProgrammer
Well I have been using this app since a while and it is mostly working fine with the up to date information and correct schedules and other details.
1. Improved payment experience for faster and more reliable transactions.
2. Enhanced rewards experience with smoother access to loyalty benefits.
3. General performance improvements and bug fixes for a better app experience.
Version 9.2.39
The developer, K-Electric, indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer’s privacy policy .
Data Used to Track You
The following data may be used to track you across apps and websites owned by other companies:
Location
Data Linked to You
The following data may be collected and linked to your identity:
Location
Privacy practices may vary based, for example, on the features you use or your age. Learn More
Accessibility
The developer has not yet indicated which accessibility features this app supports. Learn More
Information
Provider
K-Electric Limited
Size
137.6 MB
Category
Utilities
Compatibility
Requires iOS 16.0 or later.
iPhone Requires iOS 16.0 or later.
iPad Requires iPadOS 16.0 or later.
Mac Requires macOS 13.0 or later and a Mac with Apple M1 chip or later.
