The app worked fine for a regular ticket purchase using a bank card. However, initially I chose the option to load funds to the internal wallet which as it turned out has been a very big mistake. The app took the money from my bank card under Apple Pay and loaded the funds into the internal wallet. But guess what? I cannot use them because I need to send my ID documents for verification prior to spending money, but why not vice versa??! Surprisingly, none of my documents worked no matter how many times I tried because of some third party service doing that automatically and there is no human available to double check the results, which is crazy. I believe this is unfair and fraudulent to take my money and then require for some documents that they cannot validate manually and tell me whats wrong with them. Eventually I had to contact support and delete the whole account in order to get my money back. So much waste of time.

Multiple bugs at least in parking functionality. You basically need to restart the app every time you want to use it. It’s annoying and don’t align with iOS workflow. Also why I can’t pay directly with my card which is linked to my account? I know it’s all about the money, so app can charge me for it, but it’s one of multiple pains that come with using mpay. Stop focusng on bells and whistles and fix fundamentals. Overall App is useful but so so so annoying in the same time. Btw let me mark as read all notifications with single click. Why does it have to be so complicated?

Update:Can we please get rid of the ticket activation screen and jump straight to the QR? It's been activated because I need to scan it, right? Also can we make ticets icon transparent when there are no purchased tickets and colour when I have tickets left?Thanks! Used to be my source of joy, now it's a reason he I miss subway.Previously autonomous ticket purchase now sends me to the bank app for confirmation. No transaction success icon or message- first time I bought 3 tickets before realising it worked.My tickets icon transparent even when I have a bunch of tickets there- no idea why.Very slow loading of the qr codes 😩 Just cumbersome where it was easy to use.

Unfortunately (because app’s ui and functionality seems to be well designed) I cannot recommend this app due to several critical issues from the user perspective. These are: funds are not available even though I have been charged, sometimes I was unable to buy a ticket (for unknown reason since funds were available and so the access to the internet) so I was in risk of being charged for not having one. If these kind of critical issues will be fixed I’ll may even return to using this app. By now I just want my money back or be able to use them in app but next time I will not refill my purse. It cost me too much stress, money and time. What a pity.