I have been using this app for long time and recently I found more and more issues. with server problems. Tickets allowed to be purchased only up to 5 minutes prior departure etc. Today though I simply cannot buy a train ticket as app crashes after I’ve chosen a train connection and selected number of travellers. It shows me a fare and than switches off the whole app. Tried to restart - didn’t work. Tried ti reinstall - didn’t work too... pity after so many useful months spent together it looks that its useless anymore before they will fix it.

For the time I used the app it functioned well. However, issues started immediately after changing phone number to such level that it could potentially be considered a joke. Customer service replies immediately and that is good, however they do not solve the case. 1) you cannot change phone number linked to your account. Solution: send email to SkyCash with a request to have account deleted, and funds on your account cannot be returned back to you, however it can be given to charity. 2. You cannot change phone open a new account that combines your new number and your email. Solution (given by customer service) open new account with a fake email address. 3. The new account does not recognise the password I created. Solution: request new password. This password will be sent to the fake email you just created…. I gave up. Dear SkyCash team: you cannot go any lower than this. You can only improve, and I believe you have all technology available at your hands to make these improvements.

I used this app a lot when a new years ago when I studied at the university, it was amazing app and I always bought bus/train tickets only via SkyCash. But with time it started working worse and worse and I switched to JakDojade, which is really comfortable to use. Today I wanted to buy train tickets, and ended up buying it via official PKP website, because it was impossible to buy via SkyCash. In the app my old cards were stored, and when I wanted to add a new one - I was redirected to Mastercard website, where of course I don’t remember password because only SkyCash made me to create account there, as it was the only way to use the app. I tried to reset my password - no email, no response at all. There is no way to add card in the app, which is so stupid that I cannot believe it. In every app people have an option of adding card in the app, but Sky Cash is a different story. If you want to top-up your account you need to pay percentage of the amount. Also, no way to delete my old cards from the app. This app is not user friendly, it stopped developing, and although I didn’t find a way to delete my cards I definitely found a way to delete my account. Horrible customer experience, waiting when my account will be closed and I will delete this trash from my device. It was a good app, but it’s not anymore.

Skycash used to be good, is whip it out, buy a ticket, scan it and off I was. Now? Say you want to buy a ticket and your app was in the background? Unlucky you! Either restart it or go back through all of your previous scans, like every sijgle time you click on back in the scanning window, you get sent back to yet another scanning window which you've used previously because yes. Alright, but you've made your way through, now off to buying ticket, but what's that? Random loading time which may even crash on you showing nothing until you restart? Yeah, it's a fun game for the whole family, isn't it?But let's say you've gone through all of this and are at a stage where you actually got the tickets, got through all the freaking waiting windows , and are about to scan. So you click the button and BAM, a crash! Who would have thought? Certainly not you! You'd expect that the app can't do something stupid at such critical moment, no? But yeah, let's try agaaaa... Screw you, wait THREE MINUTES to scan again, what the hell. Oh, yeah, it CAN AND WILL fail during and after scanning causing you to back track and get a paper ticket either way, so convenient, isn't it? Good for your health too! It's honestly easier to just go up to the machine and buy a paper ticket.