Zoho Desk 4+
Zoho Corporation
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- Gratis
Zrzuty ekranu
Opis
Put your customers at the heart of your business, even when you're on the move.
Zoho Desk is award-winning, context-aware help desk software that helps you provide great customer service and keep your customers happy!
The Zoho Desk mobile app is a flexible and efficient ticketing system that helps you resolve tickets with the same ease and functionality as your desktop version.
Here's how Zoho Desk makes your customer support help desk truly mobile:
Prioritize easily: Automatically organize your tickets by your chosen criteria using Custom Views and Work Modes, so you can start working on the tickets that really need your attention.
See more context with each ticket: Resolve tickets with relevant and actionable information at your fingertips. Literally. Put a face to each ticket by bringing contact information from Zoho CRM into Zoho Desk.
Collaborate seamlessly: Work seamlessly with other departments, tag your team on tickets, and collaborate with them on the Team Feed to close tickets faster than ever before.
Stay notified: Constantly stay in the loop, wherever you go, with the Notification Center—get notified through push notifications about ticket updates, comments, and mentions.
Do more with gestures: Simplify frequently performed ticket actions like editing, closing, and moving tickets with quick and easy swipes.
Track tasks and ticket times: Follow up with tasks for each ticket and track how much time your agents spent on tickets with Time Tracking.
We're always working to make your Zoho Desk mobile app experience as smooth as possible. If you face any issues, write to us at desk@zohomobile.com and we'll get back to you right away.
Co nowego
Wersja 2.8.13
- Bug fixes and enhancements
Oceny i recenzje
Constant idsues
Constant issues with the notifications. I have several apps that send me those and i literally have issues with zoho only. The latest one is looping notifications - getting notifications every other minute even though there is no real update... indefinitely! As i write this review it cranked it up and getting empy notification every couple of seconds... Restarting phone doesnt help. Previously not every notification arrived for example. Or it just sent the first notification with sound and others were not sent unless the first one was dismissed. Previously you just had to update the app but recently nothing helps. Poor customisation features as well, very badly programmed app.
Odpowiedź dewelopera ,
Sorry to hear that you are facing issues with the app. We would like to get an understanding into this scenario with notifications constantly coming through and have this sorted for you. Please do send over the email address of the account to desk@zohomobile.com and we will have this looked into and addressed. We look forward to hearing from you.
Missing images
The main issue for me are missing images added to comments within tickets - only visible on the desktop version
Ciągła walka z aplikacja
Co chwila jest problem z ustawieniem dźwięku powiadomień o nowych zgłoszeniach . Każda nowa aktualizacja ponawia problem
Odpowiedź dewelopera ,
@Niesamowity, sorry that the issues with notifications keeps cropping up. Please do send over your contact info and elaborate the issues that you are facing to desk@zohomobile.com and we will have this looked into and sorted for you.
We look forward to hearing from you.
Prywatność w aplikacji
Deweloper (Zoho Corporation) wskazał, że zasady ochrony prywatności w aplikacji mogą obejmować opisane poniżej metody przetwarzania danych. Aby dowiedzieć się więcej, zapoznaj się z zasadami ochrony prywatności dewelopera.
Dane, które są z Tobą powiązane
Poniższe dane mogą być gromadzone i zostać powiązane z Twoimi kontami, urządzeniami lub tożsamością:
- Dane kontaktowe
- Kontakty
- Dane użytkownika
- Historia wyszukiwania
- Identyfikatory
- Dane użycia
- Diagnostyka
- Inne dane
Zasady ochrony prywatności mogą się różnić, np. w zależności od używanych funkcji lub Twojego wieku. Więcej informacji
Informacje
- Dostawca
- Zoho Corporation
- Wielkość
- 123,6 MB
- Kategoria
- Biznes
- Zgodność
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- iPhone
- Wymaga systemu iOS w wersji 14.0 lub nowszej.
- iPad
- Wymaga systemu iPadOS w wersji 14.0 lub nowszej.
- iPod touch
- Wymaga systemu iOS w wersji 14.0 lub nowszej.
- Języki
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Angielski, Chiński uproszczony, Duński, Francuski, Hiszpański, Japoński, Koreański, Niderlandzki, Niemiecki, Portugalski, Rosyjski, Tamilski, Turecki, Wietnamski, Włoski
- Wiek
- 4+
- Prawa autorskie
- © 2024, Zoho Corporation Pvt. Ltd. All Rights Reserved.
- Cena
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