Zendesk Support 4+

Support - anytime, anywhere

Zendesk

Designed for iPad

    • 4.5 • 6 Ratings
    • Free

Screenshots

Description

Zendesk Support for iOS is built for agents, team leads, and managers on the move. It's a fast and secure productivity tool that gives you visibility to your account in real time. Get ahead of the day and keep things running by bringing the right people, conversations, and information together. Support for iOS is available for iPhone and iPad, so you can access Zendesk whether you’re at your office or on the go!

Some of the key features you’ll find in the app:

// Run your business from the field
If you work in the field, we’ll keep your business running while on the move - take a photo or upload and view attachments to tickets, and get context with tags, notes, and important customer details in profiles.

// Get real-time notifications for critical updates
Real-time push notifications on critical customer updates, a list of activity on your tickets in the notification feed. Configure which notifications you receive by group and when you want them, by day and time.

// Focus on today
Get a snapshot of your ticket views to review volume, demand, and figure out what needs to be prioritised for your account.

// Track team performance
If you’re a manager, you can track current workload and see how your team is doing from the palm of your hand!

// Continue a conversation, or create new tickets
Add the right people to the conversation with @mentions, create new tickets and update assignee, CC, plus add Followers, tags, and any other fields while on the move.

// Search to find context on your customer
Have better insights while on the move, by viewing a customer’s profile to see tags, organisations, notes, requests, and more.

We love feedback, so if we can do something better, please tell us! Our mobile team read every support ticket. Send us feedback directly through the app in the Settings tab.

Zendesk builds software for better customer relationships. Zendesk Support is a beautifully simple system for tracking, prioritising, and solving customer support tickets.

Learn more about Support and create a free account here: https://www.zendesk.com/support

What’s New

Version 2.37.1

This release includes some minor bug fixes and improvements.

Ratings and Reviews

4.5 out of 5
6 Ratings

6 Ratings

MEH ALYAF3 ,

Submit Ticket As Solved

How to set the ticket as solved? There is no such option like the web portal? I mean how to submit it as Solved? Pls answer

Developer Response ,

Hi, In order to submit a ticket as Solved please go to the ticket Properties (See all) and change the status. Once you Submit a ticket all the changes will be applied. If you have further questions, please feel free to reach out to us on support@zendesk.com or use the apps 'Give Feedback' feature. Thanks again!

App Privacy

The developer, Zendesk, indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer’s privacy policy.

Data Not Linked to You

The following data may be collected but it is not linked to your identity:

  • Location
  • Identifiers
  • Usage Data
  • Diagnostics

Privacy practices may vary based on, for example, the features you use or your age. Learn More

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