Hello, we apologize for the experience and take your issue seriously! Please restart the device then reset the app (KineMaster app >> Create >> Settings >> Reset app). Try saving your video at a lower resolution or bitrate. If the issue persists please do not hesitate to contact us (KineMaster app >> Create >> ? >> Email Support) and we'll assist you from there. Thanks for using KineMaster.

Hello! Thank you for reaching out to us. I understand you're experiencing issues with the Reverse tool when using it on a longer video - the playback appears inconsistent with alternating slow and fast speeds. First please make sure you're device has enough storage space. This behavior can occur when working with videos that have a large IDR interval, which is common in screen recordings or videos downloaded from the internet. To resolve this issue, I recommend using the Transcode feature before applying the Reverse tool. Here's how: tap the video, select 'Transcode' from the menu, then choose the appropriate resolution, frame rate, and bitrate according to your needs, and proceed with the transcoding process. This will re-encode the file and adjust its frame structure, making the Reverse tool work more smoothly and consistently. If the Transcode option is not available, you can alternatively save or export the video as it is without making any changes, then re-import it into KineMaster, which will have a similar effect. After transcoding or re-importing, try applying the Reverse tool again, and it should work much better! If the issue remains, please send us a screenshot showing the space available on your device's storage, a screenshot or screen recording showing the issue and an exported .kine file of an affected project: tap 'Create' screen >> Select the affected project by tapping (…) >> Export as .kine file. You can attach these to your message to our tech support team through the KineMaster app or if too large, you can upload them to Google Drive and send us a shareable link with access (right click on the file >> Share >> change from 'Restricted' to 'Anyone with link can access'). Please contact us via the KineMaster app >> Create >> ? >> Email Support. Thank you for using KineMaster.  We're here to help!

Hello, to get the most out of your experience editing with KineMaster and learn more you can tap the YouTube icon at the top of the 'Create' screen. This opens the official KineMaster YouTube channel https://youtube.com/kinemaster and KineMaster tutorials playlist with tutorials such as this one on animating with the Keyframe tool https://www.youtube.com/watch?v=uV8UOUpJMMU If helpful we would appreciate it if you can add more stars to your review. Please contact support by tapping Create >> ? >> Email Support at the bottom if you have further questions. Thank you!