DARI: Home Services 4+

Bad customer service

Their customer service representatives are extremely bad! They don't even try to hep you or find a solution to satisfy the customer instead they keep sending the same auto reply to make you bored and stop asking for help. I like this app it has all the services you need but customer service are 👎🏼I wish I could mention their names just for them to know how bad they are. I gave it a 3 stars because of the service they provided the 2 remaining stars are because of theses two lazy ladies at customer service.

0 Star - extremely bad customer service

I requested 2 workers and the application accepted with no issues. On the day of the service where I had to leave my office to come to the house expecting the workers to arrive shortly they cancelled the service 😳 the reason is they don’t cover my area. I wasn’t informed ahead of time although I had a chat with an agent 3 days before the service appointment and i reconfirmed it, and she didn’t mention anything about cancellation. Today when the service was cancelled the chat agent had the guts to ask me to give her good rating for her customer service!!! Worst administration and customer service ever. Her name is Nesma and the other one is Nada. So unprofessional and no respect for people’s time. Actually the fact that they give TWO HOURS timeframe for the workers to arrive this tells how no respect for people’s time what so ever. Too too bad. I recommend using Raha much better, unfortunately i couldn’t find an appointment they are fully booked. And now I know why I found an appointment easily with Dari because of their bad service they are available.
The one star is only to be able to add a review. The deserve below zero star.

Developer Response ,

We sincerely apologize for your negative experience with our company. We urge you to submit your complaint through the in-app chat to escalate it to management, address the issue, and provide compensation at support@dariapp.com.

No customer service what so ever

The app is Good and easy to use, the helpers that are sent are very clean and fast, BUT I had problems with the timings TWICE where I would wait and no one shows up or calls me after the meant time for the maid to arrive and say they are not coming and it actually cost me two business meetings !! That is not the issue, the issue is that the customer service was so bad and no one really listened to my problem or try to solve it or compensate for the bad situation they put me in, it ended with a sarcastic email ( after the many emails I sent ) from the customer service with no actual solution for what happened or an explanation of WHY they stood me up. It’s also so hard and almost impossible to talk to a supervisor or someone one the phone !!!

عمري ما تعبت نفسي و كتبت رفيو لابليكيشن بس فعلا اللي ردو علي قهروني و ما عندهم اي خبره بالتعامل مع العملاء و اخر واحد رد اسمه زياد رد و بتمصخر!!!! و الايميل موجود !!!!!!!!! اجتماعين اضطريت الغيهم عشان فلمتوني اخر لحظه فعلا ما تستحقو الثقه و حمسح الاب!