I was excited to try out the Barq app, but unfortunately, I couldn't get past the signup process. After entering my details, I received an error message saying, "Getting ready for you. We're almost ready to roll out our app. Stay tuned for updates, and we'll let you know when it's all set for you to dive in and start exploring!" This was quite disappointing, as it seems the app isn't fully ready yet. I understand that development can take time, but it would be helpful if this was communicated upfront rather than letting users go through the signup process only to hit a roadblock. I hope the app is ready soon, and I look forward to trying it out once it's fully functional.

I first knew about this app from a OFW vlogger saying it has no transfer fee with high exchange rate, so I tried it out. I first sent a small to a mobile wallet to make sure it’s working and it was received after an hour. So I higher amount transferred to a bank account and up until now, it is still in progress. It has been 19 days already and no one is helping. I contacted customer service almost everyday and created multiple tickets, until I got tired of asking for my money. Multinationals are the one answering my calls, and all they do is to tell you they will upgrade your tickets and forward the issue to their leader, and nothing else. They will not solve the problem. So never again will I use this barq because it is a scam app. There are better trusted app to use to send money to your loved ones. It is better to pay for the transaction fee than to get scammed by them.

I made an international transfer through the Barq app, and it has been several days with the status still stuck at “in progress.” I have contacted customer service multiple times, and they continue to give vague, unhelpful answers without resolving anything. This kind of delay is completely unacceptable, especially for an app that handles people’s hard-earned money. Many of us rely on fast and reliable remittance services to support our families abroad. Barq has shown no urgency, no accountability, and no professionalism in handling this issue. This app should be formally complained about and investigated by the Saudi authorities. The lack of transparency and proper customer service raises serious concerns. If this is how they treat people’s money, the government of Saudi Arabia should consider prohibiting the use of this app for financial transactions. I highly do not recommend Barq, especially for international transfers. Use safer, more reliable alternatives.

Dear Barq Support Team,I am writing to express my frustration regarding a transaction I made on May 18th, which has still not been received in my Pakistan bank account. When I initially contacted your support team, I was told the issue would be resolved within three working days. However, four days have passed, and there has been no progress or update.One of your agents asked me to share my account history, which I promptly uploaded as requested. Despite following all instructions and providing the necessary information, I have yet to receive a response or resolution.This delay is causing significant inconvenience, and the lack of communication from your team is very disappointing. I expected a more professional and timely service.Please let me know how much longer this issue will take to resolve. I urge you to treat this matter as urgent and provide a clear update as soon as possible.