Yelo- يل‪و‬ 4+

WORST car renting experience in Saudi and deposit scam

I've rented cars in Saudi Arabia from multiple companies (Shift, Uma, Hanco, Lumi, Key, etc.) and generally had excellent experiences - everything usually goes off without a hitch.
However, my recent encounter with Yelo was outrageously bad and completely ruined our trip. We picked up our rental at Abha Airport, where we were met with excruciatingly slow customer service. The staff was utterly unhelpful, making an already frustrating process even worse. We requested to add unlimited kilometers to our contract, but the staff was too «busy» with other customers to assist us, displaying a disregard for our needs.

To make matters worse, it's now been a month since we returned the car, and Yelo still hasn't refunded our 1,500 SAR deposit. This is outright theft - it's clear to me now that Yelo is nothing more than a scam dressed up as a legitimate business. They should be ashamed of providing such disgraceful service.

Developer Response ,

Hello Dear , kindly contact us through this e-mail ccc@iyelo.com and provide us with your data and of course we will help you 🌹

Rigid app and customer support

To book a car is a real ordeal here! 1- The application does not realize all branches location for example “King Saud airport” it is not in the map when looking through branches page. 2- if the customer is going to drop the car in different place then another ordeal where the system does not realize or accept the drop off location 3- the 900 number will not accept making a booking if inside the kingdom of Saudi Arabia and it will refer the user to the Application.
If you are succeeding with the app, it will not give the user all options pertaining to the available cars.

Need a solution The app does not recognize some branches and the 900 number will refer the user to the app 😂😂😂 Vicious cycle and will take the user to no where! I really hope that I’m wrong 😑

Avoid

Avoid renting from this company, even if you had to walk. I dealt with them from 2020 to 2023.
Customer service is the worse, there is no way to communicate directly for complaints through the application or the phone number. If you cancel the contract, the amounts will not be returned directly to your account, and you will need to submit an objection to the bank, of course, if you are lucky and bought through a credit card. When booking, they tell you that if the reserved car is not available, they guarantee a car of the same category or better .. Of course, good luck in that, they will ask you to cancel the contract.. or wait 🫠
Once again, do not waste your time by downloading the application, looking for another company!

Developer Response ,

welcome dear ❤️
please provide us with data via
ccc@iyelo.com