Jahez 4+

First time using this app and honestly it was great and better than its competitors. The food came on time and was great and fresh. This app keeps you updated as soon as the order is ordered. What I mean by that is when you order your food you are notified as soon as it’s accepted and notified when the restaurant are preparing it and notified when the driver is available and notified when the food is done and sent out and notified as well when the food is outside your house. Great work keep it up

Jahez has been excellent at delivering my at food on time, however do not use this app if you want proper customer service. I’ve decided to cancel my order because something came up and I couldn’t receive it like I would in any other delivery app. Now I understand if the food is already made, if I can’t cancel the order but I started looking for ways to cancel before food preparation could start. I’ve called the driver and he told me that he couldn’t cancel the order, fine so I navigate my way through the app and find out the only way to contact Jahez is to call them. Yes they don’t have a chat feature like many of their competitors do. This meant I had to wait for customer service to answer the phone which took over 5 minutes and that meant the food already started preparing and I couldn’t cancel the order. The “best” part about this is the customer service operator told me that the app would now charge me based on their incompetent customer service and user experience. Do not recommend using if you want good customer service.

They don’t respond to help the customer either by calling the phone number they’re providing neither by the chat support. The driver’s phone number was not in use I couldn’t contact any one to solve the issue. They don’t have an option to cancel the order at all, so make sure you put everything right and pay in cash as they don’t respond or cancel their orders, which doesn’t make any sense, so 0 mistakes should be done with their policy.
Otherwise, their delivery fee is reasonable.
البرنامج سيء لا يرد على العملاء لو صارت اي مشكلة في الطلب ولا يوجد سياسة الإلغاء نهائيًا ولا يردوا أبدا ولا رقم السائق أساسا شغال فالواحد إذا طلب لازم يتأكد تمامًا قبل يرسل الطلب. سياسة عدم الإلغاء سياسة غير منطقية فدائما اختاروا خيار الدفع كاش عند التوصيل وياليت يردوا على الاتصال او حتى على الشات اللي حاطينه لخدمة العملاء. الطلب كان قيمة التوصيل فيه معقولة وهذا اللي عجبني وغير كذا ماراح أستخدمه أبدًا دام إنه مايعطيني أبسط حقوقي انهم يردوا ويخدموني