Zain KSA 4+

Ease of use and intuitive most of the time

Convenient to learn about subscription status, packages and recharging credit. The app is easy to use and makes use of Apple Pay for quick payment method. The only downside is that it logs you off often although you're still using the app from the same device. I'm not sure if this regulatory requirements for cyber security or just lack of skill set to implement device management on their side.

Useless Application

Zain has decided to permanently move from its text services and facilitate operations entirely from this app. However, the app is flawed beyond measure, once charging me for a package and not activating that service. Their latest problems include an absolute inability to unsubscribe from a package or to subscribe to other packages while another package is active. You can see the dilemma especially when the text service is suspended. Customers are left essentially in limbo and forced to accept that once they choose a package they will have to stick to it entirely unless they are able to get assistance from a competent agent at a local Zain outlet. It goes without saying that the support via their “contact us” line are entirely clueless and won’t provide solutions that customers cannot come up with themselves. Very bad app.

Very bad app , very response from customer care

The application is very bad , take long time to open ,if you have two lines of zain you can’t linked at one account , you have to use two account separate .. signal good but app very bad .. I suggest to find a good Developers and programmers with high knowledge like STC and mobily

Developer Response ,

Hello Elkhider,

We sincerely apologize for any inconvenience caused.

Adding a new line to your account is a simple process that can be done by accessing the Zain Lines Management feature in your settings. This feature is designed to assist you in managing your lines more efficiently and effectively within a single account.

For any concerns, please fill out this form with all the details so we can assist you:
(https://zain.app/en/feedback)

Your satisfaction is our goal, and we aim to provide you with a smooth experience.

- Zain Team