AIA+ Singapore 4+

The AIA Vitality app

This app is great when working fine but tends to be erratic quite often. 1. Update can take as long as 72 hours (1 Days) instead of 24 hours as stated. 2. Sometimes system is hung with a system maintenance notice. I had to call for the staff to tell me I need to reinstall to get the app working. 3. The redemption choices have remained stagnant for years with no new additions to variety. 4. I have steps successfully recorded on IWatch but not synced in Vitality for a few days. These were lost when the syncing was restored. Overall, there is quite a lot you can do better. System seems outdated and needs catching up with new technologies in the market to enhance the app. Can look into Telco bills Fairprice & Sheng Siong instead of just CS. 7 Eleven which is owned by CS. Toastbox instead of Ya Kun Coffee Beans not just Starbucks Conversions of coins to $ for QR codes redemptions

Developer Response ,

Thank you for taking the time to leave us a review. We will take your feedback into consideration and please be assured that we are continually working to enhance the service we provide to serve you better. If the syncing issue is persists, please contact us at support@aiavitality.com.sg and include 'App Store Review with your name’ on the email title, so that we can identify your email to this review. Alternatively, you may call us at +65 6248 8000 or WhatsApp us at 65 8798 2268 (Mon-Fri, 8.45am to 5.30pm), excluding public holidays. Thank you.

Good improvements, but can do more

This latest version is far better than what was offered in the past. Language is clear and layout is easy enough to use - although I had to search for a few things for a while. Love that I can get my post sales illustration online and refresh my memory about basic information regarding my policies and make adminstrative changes like payment plans without talking to humans. Would love a live chat function.

Far worse than before

I have had AIA Vitality back in 2017. The rewards back then were very straightforward. Exercise, earn points, get vouchers. It was easy.

I was inactive for a while but recently decided to get healthy again and was shocked how much Vitality changed for the worse. After working hard for a week, I get to earn one measly spin on the stupid lucky draw which gives me 40 points most of the time.

Whereas it was very clear what I was working towards, now it’s just a matter of luck i.e you are subjected to the algorithm that they programmed in the form of a lucky spin which is of course always programmed to disadvantage you. Meaning this could well be a money making venture to them. It is now much harder to earn more than the monthly subscription you are paying them.

These ‘enhancements’ definitely have not gone through user feedbacks because I cannot imagine customers wanting such a convoluted arrangement. I would think these came about when AIA sat together and think about how else to squeeze more money out of consumers.

You can download and try for yourself. But the best days of AIA Vitality are over.