Trust Bank SG 4+

Singapore’s digital bank

TRUST BANK SINGAPORE LIMITED

    • Free

iPhone Screenshots

Description

Trust makes banking transparent, easy and rewarding.

We are Trust, Singapore's digital bank backed by a unique partnership between Standard Chartered, one of the world's most trusted banks with more than 160 years experience in Singapore, and FairPrice Group, the nation’s leading grocery retailer for almost 50 years. With a combined heritage in driving prosperity and making life better, we want to add to the everyday life by building Trust with every person in Singapore.

GET STARTED
Open an account and get your digital card issued within minutes.
Apply easily for a Trust card using Myinfo to pre-fill your application.

GET A CREDIT CARD WITH UP TO 21% SAVINGS
With a minimum monthly spend, NTUC Union Members can enjoy up to 21% savings with the FairPrice Group. For everyone else, get up to 15% savings on your everyday needs.

ALSO SIGN UP FOR A SAVINGS ACCOUNT WITH UP TO 2.5% P.A. INTEREST
Earn up to 2.5% p.a. interest on the first S$75,000 deposit. Plus, enjoy additional savings of up to 11% on groceries and food at FairPrice Group with our debit card. Terms and conditions apply. Insured up to S$75k by SDIC.

INSTANT S$25 E-VOUCHER REWARD
Receive a S$25 FairPrice E-Voucher in-app when you first make a Visa transaction with your Trust card.

COMPLIMENTARY FIRST 2 MONTHS FAMILY PERSONAL ACCIDENT COVERAGE
Get covered for the first two months with Family Personal Accident Insurance, a product underwritten and issued by Income. Coverage is up to S$8,000 for death and permanent total disability due to accidents. Your policy will continue at just S$0.50 a month thereafter.

Note that this offer is limited to first 100,000 sign-ups or 31 December 2022, whichever is earlier. Protected up to specified limits by SDIC.

LIVE FEE-LESSLY
Enjoy the freedom of a credit card account with no annual fee, no foreign transaction fee and no cash advance fee. And a savings account with no lock-in period, no minimum balance requirement and no monthly fees.

A BETTER DIGITAL CARD EXPERIENCE
With just one tap, you can instantly switch between debit and credit to suit your spending needs. And with a numberless physical card (without the expiry date or CVV printed on the card), this reduces the risk of compromising your card.

GET REWARDS EVERY DAY
Earn Linkpoints on eligible card spend and unlock coupons and stamp cards at your favourite merchants. Our Trust App has a smart tracker too! You’ll know exactly where you are against your reward targets in real-time so you need never miss out on bonus rewards again.

SAFETY IS OUR TOP PRIORITY
Get instant transaction notifications. We also monitor transactions and online payments 24/7 to keep your account secure. Trust also offers strong encryption and biometric login – all to protect your account and personal information.

CUSTOMER SERVICE THAT PUTS YOU FIRST
We are available 24/7. Whenever you need help, reach out to us via the in-app chat or call.

You can also call us on 313-TRUST (313-87878).

Terms and conditions apply. For more information, visit trustbank.sg

What’s New

Version 1.4.0

Don’t like bugs? Neither do our app developers. Upgrade to our latest and smoother Trust App version today.

Ratings and Reviews

4.6 out of 5
3.2K Ratings

3.2K Ratings

frustrated trust? customer ,

Frustrating customer service

I was late with first payment and promptly slapped with late fees. Tried to get waiver and explain that I had not received help with setting up giro but could not get through to Cust service. Left a chat message but received a response only 3 hours later with a question, which I of course did not read (who waits 3 hours for a chat response). Within minutes of that very late response (as seen on the chat record), the chat said since I did not reply the matter was considered closed!! I have again tried to speak with CS without success and have left a chat message requesting comms through email or voice. Let’s see… I fear this kind of banking is loaded against us the customer. I am quite wary

Developer Response ,


Hi, we are extremely sorry to hear you are facing problems 😔. We are facing extremely high chat volumes, and for any issues with transactions, the fastest way to reach us is to start an in-app call and our Customer Care Team will help you with it as soon as possible! 😊💙

QMX2 ,

Unable to cancel my insurance plan

On 04Sept, i accidentally clicked “yes” to be enrolled into their insurance plan. I immediately called their Customer Service hotline which said to be “24*7” however no one answered. I have been keep calling in the last three days and no matter what time I cal and how long I wait, there is forever no one answers. I feel like calling to a ghost. Imagine the other your card was lost and need immediate attention but no one is there to help you, do you still want to bank with them?
On 05Sept, I left a message in the chat group for help. After waiting for hours, someone answered saying I can cancel either on the Insurance’s official website or via email. I wrote an email and followed up twice in the last two days, but again, no one reply. Then I asked in the chat group on 06Sept on how to cancel on website since no one replies my email, and again, after waiting for hours, they told they also not sure and need a specialist to advise…However, till now there is still no so called “Specialist” to contact me…
Such digital bank like Trust might be good at beginning with promotions/coupons. But what can eventually make their customers stay is the “Service”. Can your imagine their Customer Service is like such?

Developer Response ,


Hi QMX2, we are extremely sorry to hear you are facing problems 😔 Rest assured, the first two months are complementary, but we will definitely help take care of you. Please leave us a message again through your Trust App and mention your username (QMX2). We'll keep a special lookout for you. 😊💙

lsrachellst ,

The app is problematic and customer service isn’t the best

I had my card locked the night before, and contacted customer service through the app. The first time I called them, and after being put on hold, the call disconnected. I then left them a message. They told me to tap on a notification to authorise a payment in the app, but I couldn't. I referred this to another customer service personnel and was told the same thing, and insisting there is a notification i can tap to unlock my card, when I tried tapping every single one of my notifications in app, with 0 of them giving me any instructions

When i asked if theres a Website to access the notifications, or if the bank can unlock the card from their side, the customer service officer just said “they’ll refer my case and unlock my card in 3 working days”, and asked if I have any other issues. Just as i was about to type, the person left the chatroom.

Extremely annoyed at this entire situation, and if this app can streamline the customer service process, I would have rated it higher.

Developer Response ,

Hi Israchellst, thank you for your amazing and detailed feedback! We appreciate your valuable feedback and will provide it to our relevant teams for consideration 😊💙

App Privacy

The developer, TRUST BANK SINGAPORE LIMITED, indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer’s privacy policy.

Data Linked to You

The following data may be collected and linked to your identity:

  • Financial Info
  • Contact Info
  • User Content
  • Identifiers

Data Not Linked to You

The following data may be collected but it is not linked to your identity:

  • Contacts
  • Usage Data
  • Diagnostics

Privacy practices may vary based on, for example, the features you use or your age. Learn More

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