Trust Bank SG 4+

I had my card locked the night before, and contacted customer service through the app. The first time I called them, and after being put on hold, the call disconnected. I then left them a message. They told me to tap on a notification to authorise a payment in the app, but I couldn't. I referred this to another customer service personnel and was told the same thing, and insisting there is a notification i can tap to unlock my card, when I tried tapping every single one of my notifications in app, with 0 of them giving me any instructions

When i asked if theres a Website to access the notifications, or if the bank can unlock the card from their side, the customer service officer just said “they’ll refer my case and unlock my card in 3 working days”, and asked if I have any other issues. Just as i was about to type, the person left the chatroom.

Extremely annoyed at this entire situation, and if this app can streamline the customer service process, I would have rated it higher.

Hi Israchellst, thank you for your amazing and detailed feedback! We appreciate your valuable feedback and will provide it to our relevant teams for consideration 😊💙

Been using it for 3 months, everything’s great! Getting bonuses just by spending $200 outside of NTUC is so much less stressful and much more achievable than some other banks which require spending $500 monthly. Love the coupons and vouchers, first time having an app where the coupons/vouchers are much more relatable and useful, just my personal opinion. Notifications will be there whenever there’s a new transaction or the transaction has been processed. Using it for transactions overseas was also really convenient. Customer service was good too, not sure why there are so many people complaining about it. App is smooth overall, just some hiccups when Face ID was suddenly not available (deleting and re-download the app helps). But knowing that it’s still a very new digital bank, these kinds of errors may be unavoidable at the start. Great job overall, keep it up!

Hey Wenwenzzz, thank you for your amazing feedback! 😍 We are glad that you love our savings account. Thank you for rating us 💙 💜

On 04Sept, i accidentally clicked “yes” to be enrolled into their insurance plan. I immediately called their Customer Service hotline which said to be “24*7” however no one answered. I have been keep calling in the last three days and no matter what time I cal and how long I wait, there is forever no one answers. I feel like calling to a ghost. Imagine the other your card was lost and need immediate attention but no one is there to help you, do you still want to bank with them?
On 05Sept, I left a message in the chat group for help. After waiting for hours, someone answered saying I can cancel either on the Insurance’s official website or via email. I wrote an email and followed up twice in the last two days, but again, no one reply. Then I asked in the chat group on 06Sept on how to cancel on website since no one replies my email, and again, after waiting for hours, they told they also not sure and need a specialist to advise…However, till now there is still no so called “Specialist” to contact me…
Such digital bank like Trust might be good at beginning with promotions/coupons. But what can eventually make their customers stay is the “Service”. Can your imagine their Customer Service is like such?


Hi QMX2, we are extremely sorry to hear you are facing problems 😔 Rest assured, the first two months are complementary, but we will definitely help take care of you. Please leave us a message again through your Trust App and mention your username (QMX2). We'll keep a special lookout for you. 😊💙