Need help? Get the support you need for the Apple products you love – all in one place. Apple Support gives you personalised access to solutions for all of your Apple products and services. Learn how to manage your subscriptions, reset your Apple ID password and more. Talk to a real person to troubleshoot an issue or get guided, step-by-step solutions to resolve it yourself. And if you decide to visit the Genius Bar or an Apple Authorised Service Provider, Apple Support can help you find a nearby store, book a reservation and add a pass to Wallet for easy check-in.
Note: The Apple Support app and certain features are available only in selected countries or regions.
• Performance enhancements and bug fixes
Introduced in version 4.6:
• Support now available for customers with AppleCare+ for Business Essentials
Ratings and Reviews
Incredibly friendly, helpful and informative
Thank god this app exists, otherwise I’d probably have to go down to Apple. Dock, the person that assisted me, was amazing. He helped me solve my extremely complex and almost improbable issue, and on top of that, he was kind, and he even gave me an air hug! Dock, if you’re reading this I should have got your number.
Jokes aside, I NEVER write reviews for apps. But because of the life changing experience on this app, this deserves a 5-star. The app is also user-friendly, and I encountered 0 issues. 10/10, and will consult the intelligent online assistants on this app again if I ever encounter any more issues on my Apple products.
(this is the longest paragraph review thing I’ve ever written, even longer than my school essays, thanks so much!!! :))) amazing app, amazing company, amazing staff)
“We’re here to help” ? Been down to the store twice because my 5 days old iPhone 11 Pro has been draining unexpectedly fast. Chat with the support online but she have been nothing but rude. She keeps insisting there is nothing wrong with my phone but clear there is. My friend’s 3 days old same phone can last more than 1.5 days without a charge but mine couldn’t even make it to a full 24 hours. Explained why I think my battery has an issue but she just ignored and typed over what I said and told me since the battery health is 100%, my iPhone has no issues. How can there be no issue when the website boasts of 18 hours video playback but when I didn’t watch a single video it couldn’t even make it to one full day? My friend and I did a comparison where she charged 5 hours before me and watch an hours’ worth of videos and the next day when we checked our phones mine is at 40% and hers is still going strong at 60%. JUST by chatting with apple support my phone depleted 5% and yet they insists there’s no issue. The apple chat support asks me when will I be available to go to the store AGAIN and I mention tomorrow 7pm she sets me up for TODAY 7.10pm.
APPLE > ANY OTHER BRAND
This is the best app ever known to the history of mankind. I have encountered 0 bugs, and the simple explanation is because this app is by Apple. Their support is even more friendly as compared to my friend talking to me. He waited super patiently for me to reset my Apple Watch, AirPods Pro which took like 10 minutes! Thank you Apple, and especially those that helped me out!
And of course he told me to put on my mask to ensure my safety when going outside at the end of our amazingly friendly conversation.
100/1 would recommend, if you use Apple :)
Data Linked to You
The following data may be collected and linked to your identity:
- Financial Info
- Contact Info
- User Content
Data Not Linked to You
The following data may be collected but it is not linked to your identity:
- Search History
- Usage Data
- Other Data
Privacy practices may vary based on, for example, the features you use or your age. Learn More
- Apple Distribution International
- 34.6 MB
- Requires iOS 14.0 or later.
- Requires iPadOS 14.0 or later.
- iPod touch
- Requires iOS 14.0 or later.
English, Czech, Danish, Dutch, Finnish, French, German, Hungarian, Indonesian, Italian, Japanese, Korean, Norwegian Bokmål, Polish, Portuguese, Romanian, Russian, Simplified Chinese, Slovak, Spanish, Swedish, Thai, Traditional Chinese, Turkish, Ukrainian
- Age Rating
- © 2022 Apple Inc.
Get all of your passes, tickets, cards, and more in one place.