Apple Support 4+

We're here to help

Apple

    • 3.7 • 228 Ratings
    • Free

Screenshots

Description

Need help? Get the support you need for the Apple products you love – all in one place. Apple Support gives you personalised access to solutions for all of your Apple products and services. Learn how to manage your subscriptions, reset your Apple ID password and more. Talk to a real person to troubleshoot an issue or get guided, step-by-step solutions to resolve it yourself. And if you decide to visit the Genius Bar or an Apple Authorised Service Provider, Apple Support can help you find a nearby store, book a reservation and add a pass to Wallet for easy check-in.

Note: The Apple Support app and certain features are available only in selected countries or regions.

You are not required to purchase an AppleCare+ plan to use the Apple Support app. If you purchase an AppleCare+ plan, payment will be charged to your Apple ID account at the confirmation of purchase. For monthly payment plans (if available in your country or region), your account will be automatically charged within 24 hours prior to the end of the current billing period. You can manage your monthly payment plan by going to your account settings on your device after purchase. All plans can be cancelled at any time in accordance with your AppleCare+ Terms and Conditions, which can be found at apple.com/uk/legal/sales-support/applecare/applecareplus/. If you purchase AppleCare+ with Theft and Loss in The United Kingdom, your Terms and Conditions can be found at apple.com/uk/legal/sales-support/applecare/applecareplus/uk/tl. See apple.com/uk/legal/privacy/en-ww for the Apple Privacy Policy.

What’s New

Version 4.6.3

• Performance enhancements and bug fixes

Introduced in version 4.6:
• Support now available for customers with AppleCare+ for Business Essentials

Ratings and Reviews

3.7 out of 5
228 Ratings

228 Ratings

oofo bikes ,

Incredibly friendly, helpful and informative

Thank god this app exists, otherwise I’d probably have to go down to Apple. Dock, the person that assisted me, was amazing. He helped me solve my extremely complex and almost improbable issue, and on top of that, he was kind, and he even gave me an air hug! Dock, if you’re reading this I should have got your number.

Jokes aside, I NEVER write reviews for apps. But because of the life changing experience on this app, this deserves a 5-star. The app is also user-friendly, and I encountered 0 issues. 10/10, and will consult the intelligent online assistants on this app again if I ever encounter any more issues on my Apple products.

(this is the longest paragraph review thing I’ve ever written, even longer than my school essays, thanks so much!!! :))) amazing app, amazing company, amazing staff)

justunlim ,

Bad support

“We’re here to help” ? Been down to the store twice because my 5 days old iPhone 11 Pro has been draining unexpectedly fast. Chat with the support online but she have been nothing but rude. She keeps insisting there is nothing wrong with my phone but clear there is. My friend’s 3 days old same phone can last more than 1.5 days without a charge but mine couldn’t even make it to a full 24 hours. Explained why I think my battery has an issue but she just ignored and typed over what I said and told me since the battery health is 100%, my iPhone has no issues. How can there be no issue when the website boasts of 18 hours video playback but when I didn’t watch a single video it couldn’t even make it to one full day? My friend and I did a comparison where she charged 5 hours before me and watch an hours’ worth of videos and the next day when we checked our phones mine is at 40% and hers is still going strong at 60%. JUST by chatting with apple support my phone depleted 5% and yet they insists there’s no issue. The apple chat support asks me when will I be available to go to the store AGAIN and I mention tomorrow 7pm she sets me up for TODAY 7.10pm.

Grima1kin ,

APPLE > ANY OTHER BRAND

This is the best app ever known to the history of mankind. I have encountered 0 bugs, and the simple explanation is because this app is by Apple. Their support is even more friendly as compared to my friend talking to me. He waited super patiently for me to reset my Apple Watch, AirPods Pro which took like 10 minutes! Thank you Apple, and especially those that helped me out!
And of course he told me to put on my mask to ensure my safety when going outside at the end of our amazingly friendly conversation.
100/1 would recommend, if you use Apple :)

App Privacy

The developer, Apple, indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer’s privacy policy.

Data Linked to You

The following data may be collected and linked to your identity:

  • Financial Info
  • Location
  • Contact Info
  • User Content
  • Identifiers

Data Not Linked to You

The following data may be collected but it is not linked to your identity:

  • Search History
  • Usage Data
  • Diagnostics
  • Other Data

Privacy practices may vary based on, for example, the features you use or your age. Learn More

Supports

  • Wallet

    Get all of your passes, tickets, cards, and more in one place.

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